About the role

YTO Australia is seeking a skilled to support quality assurance and operational excellence across our logistics and courier network. This role involves managing issue resolution, coordinating with branches and franchise partners, and driving continuous improvement initiatives to enhance service quality and customer satisfaction.

Key responsibilities

- Communicate with local branches to address delivery delays, losses, and scanning exceptions
- Follow up and escalate issues promptly to ensure timely resolution
- Coordinate with franchisees and carriers when necessary to manage service recovery and customer communication
- Continuously optimize issue-handling procedures to improve overall service quality
- Maintain regular communication with city operations managers to ensure quality standards are met
- Conduct periodic quality reviews with branches, defining improvement targets and corrective actions
- Support training sessions for franchisees or partners to enhance awareness of quality requirements
- Identify and onboard new franchise partners to expand network coverage




- Assist headquarters in developing and implementing quality improvement initiatives
- Investigate major service exceptions, prepare analysis reports, and propose corrective actions
- Perform other duties reasonably from time to time

About you

- 2–3 years of relevant experience preferred
- Background in e-commerce or logistics operations is a strong advantage
- Excellent multitasking and time management skills
- Strong communication and coordination abilities (internal & external)
- Proactive, detail-oriented, and adaptable to a fast-paced environment
- Proficient in Microsoft Office; strong reporting skills
- Have right to work in Australia

About us YTO Express was founded in Shanghai in 2000 and has grown into one of China's leading logistics and express delivery companies. As part of YTO Express Group, YTO Australia is expanding our international footprint by providing comprehensive logistics and courier solutions tailored for both business and individual clients across Australia.

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