We are seeking an experienced and motivated Import Freight Operations professional to join our team in O'Connor. This is an excellent opportunity for a freight forwarding all-rounder who enjoys assisting clients and achieving positive outcomes for all key stakeholders. The focus is on Import SEA (FCL and LCL) with some AIR, but export experience would be highly valued.
The Role
· Customer Service focused role, handling bookings with key VIP clients, from the start of the process.
. Liaising with overseas offices and agents to facilitate bookings
. Creating orders in Cargowise and updating as bookings change
. Checking and placing bookings via online shipping line portals.
· Receiving, checking and processing import documentation as and when needed.
· Monitoring shipment progress and keeping customers informed
· Coordinating customs documentation and liaising with the customs team.
. Audit, check and send out order reports.
· Managing shipment milestones and ensuring files are updated accurately
· Checking supplier invoices and processing
. Assisting the operations team with customs clearance documents, cartage, or alike.
· Resolving operational issues quickly and professionally
· Maintaining solid relationships with customers and service providers
About You
· Previous freight forwarding experience in import operations, ideally 5 years or greater.
· Experience handling both sea and airfreight shipments
· Strong import process and documentation knowledge.
· A good understanding of Australian customs and biosecurity processes
· Excellent communication and proven customer service skills
· Strong attention to detail and organisational ability
. Ability to learn and grasp new concepts with minimal repetitive training needs
· The ability to manage multiple shipments and competing priorities
· A proactive approach to problem-solving
· Experience using CargoWise would be highly regarded
· Export sea or airfreight experience would be a definite advantage
What We Offer
· A varied, hands-on operational role
· The opportunity to learn and handle a variety of job tasks from an experienced leadership team.
· A supportive and experienced team environment
· A stable position within an established Australian Owned international freight forwarding business, whom has been in business for 40 years.
· Competitive remuneration based on experience The successful applicant will need to obtain and supply a police clearance.
This position does not offer hybrid working or working from home.