About the role

Agent Hai Pty Ltd provides education and migration services to local and international clients. We are seeking an experienced General Clerk to support our Darwin office with client administration, document management and day-to-day clerical tasks. You will work under management’s direction and support our education and migration professionals. Vietnamese fluency is essential, as most of our clients are Vietnamese-speaking.

Key responsibilities

· Maintain accurate client records, CRM entries, electronic files and document registers.

· Receive, scan, classify, file and retrieve client documents and correspondence.

· Check documents against checklists supplied by the responsible professional and follow up missing information.

· Prepare routine correspondence, document lists and administrative reports using approved templates.

· Answer routine telephone, email and in-person enquiries about our services and administrative processes in English and Vietnamese.

· Arrange appointments, maintain calendars and send reminders and administrative follow-ups.

· Update task lists and record file progress as directed, bringing outstanding items to the responsible staff member’s attention.

· Record complaints and refer complex enquiries and requests for migration advice to the appropriate professional.

· Provide general office support,



including incoming and outgoing correspondence, office supplies and confidential recordkeeping.

Essential requirements

· At least three years of relevant clerical or administrative experience, including client records, document handling and routine correspondence.

· Fluency in spoken and written Vietnamese to communicate with our predominantly Vietnamese-speaking clients.

· Solid written and spoken English and a professional telephone manner.

· Proficiency in Microsoft Word, Excel and Outlook, with experience using CRM or document management systems.

· Accurate data entry, attention to detail and the ability to organise and retrieve documents efficiently.

· Ability to prioritise tasks, follow established procedures, meet deadlines and handle confidential information.

Desirable

· A relevant qualification in business administration or a related field.

· Experience in an education, migration or other professional services office.

· Applicants currently residing in Darwin are preferred.

How to apply

Please submit your resume and a cover letter outlining your relevant experience through this platform. Applicants currently residing in Darwin are preferred.

Job Type: Full-time

Pay: $70,000.00 – $75,000.00 per year

Work Authorisation

- Australia (Required)

Work Location: In person

📌 General Clerk (Darwin)
🏢 AGENT HAI
📍 Darwin