About the role

Belmo Group is seeking a Guest Service Agent to join our dynamic team in Brisbane at The Royal Albert Hotel. This is a casual position that has the prospect to grow into PT or FT and includes onsite FREE parking in the city center. As a Guest Service Agent, you will be the first point of contact for our guests, embodying our commitment to exceptional hospitality and service excellence.

This role is essential to creating memorable experiences and maintaining the high standards that define Belmo Group's reputation in the hospitality industry.

What you'll be doing

- Greeting guests with warmth and professionalism upon arrival and departure

- Providing comprehensive information about accommodation, facilities, local attractions and services

- Processing guest check-ins and check-outs efficiently and accurately

- Responding to guest enquiries and requests promptly, resolving issues with courtesy and professionalism

- Managing reservations and coordinating bookings across multiple platforms

- Assisting with administrative tasks including data entry, record keeping and documentation

- Maintaining a clean, welcoming and organised guest services area

- Working collaboratively with other team members to ensure seamless guest experiences

- Handling payments and processing transactions with accuracy

- Reporting any maintenance issues or concerns to management immediately

What we're looking for

- Previous experience in Hotel reception and front office

- Excellent communication skills, both written and verbal, with the ability to engage with diverse guests

- Strong organisational and time management abilities
- A genuine passion for delivering outstanding customer service

- Proficiency with computer systems and hotel management software





- Ability to remain calm and professional under pressure and during busy periods

- Flexibility and adaptability to changing situations and guest needs

- Attention to detail and accuracy in administrative tasks
- A positive attitude and team-oriented mindset

- Australian residency or valid work visa

About us

Belmo Group is a leading hospitality organisation committed to delivering exceptional guest experiences and maintaining the highest standards of service excellence. With a strong presence in the Queensland tourism and accommodation sector, we pride ourselves on creating welcoming environments where guests feel valued and cared for. Our team is passionate about hospitality, and we foster a culture of professionalism, teamwork and continuous improvement.

We are dedicated to supporting our employees and providing opportunities for growth and development within the hospitality industry.

What we offer

We offer competitive remuneration for casual employment, with flexible working arrangements that suit your lifestyle. As part of the Belmo Group family, you will have access to ongoing training and development opportunities to enhance your skills and advance your hospitality career. We foster a supportive and inclusive workplace culture where your contributions are valued and recognised.

We encourage applications from all candidates and are committed to providing a fair and welcoming recruitment process. If you require any adjustments or support during the application process, please don't hesitate to contact us.

Apply now

If you are enthusiastic about hospitality and eager to deliver outstanding guest service, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Guest Service Agent role at Belmo Group in Brisbane.

📌 Guest Service Agent (Brisbane)
🏢 Belmo Group
📍 Brisbane