We are currently seeking an experienced and self-motivated Guest Service Agent to join the busy team at The Atrium Hotel Mandurah. The hotel boasts 117 accommodation rooms, a restaurant, bar and conference spaces. We are looking for a dynamic and career driven individual to join our professional front office team.

Reporting directly to the Front Office Manager, our Guest Service Agent role is a key part of the daily hotel operations by maintaining a high level of customer service and processing front office procedures with an attention to detail.

The key responsibilities will include:

- Providing a high standard of customer service to all guests, at all times;

- Completing the front office procedures with a consistently high level of accuracy and attention to detail;

- Process all guest check-ins by confirming reservations, assigning room, and issuing and providing room keys;

- Process all payment types such as room charges, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges;

- Answer, record, and process all guest calls, messages, requests, questions, or concerns;

- Coordinate with Housekeeping to track readiness of rooms for check-in;

- Supply guests with directions and information regarding property and local areas of interest; Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;

- Communicating the relevant information to the Front Office Manager in a professional manner; and





- Any additional tasks deemed reasonable by the Front Office Manager.

The ideal candidate will have:
- A can-do, responsible, and flexible approach to work with a strong work ethic;

- Prior experience in the front office function in a similar environment;

- Proficient in RMS software

- Exceptional customer service skills; including friendly customer service demeanour;

- Proven ability to be a proactive individual with strong organisational and time management skills;

- Well-developed problem solving and analytical skills, excellent communication skills;

- A passion for exceeding guest expectations and providing a high standard of guest service;

- A robust eye for detail and a focus on accurate reporting;

- Strong written and verbal communication skills;

- Exceptional personal presentation and grooming and
- A strong appreciation and compliance of workplace safety.

This is a casual role working over a 7 day roster; including week days, weekends and public holidays.

*Only applicants with current rights to work in Australia will be eligible to apply for this role.

*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

1834 Hotels is a growing network of hotels, motels and resorts across Australia. Key to the management company's recent growth and success is its staff and recruiting exceptional candidates that fit with the company's culture is paramount.

📌 Guest Service Agent (Mandurah)
🏢 The Atrium Hotel, Mandurah
📍 Mandurah