About the role The Hotel Manager plays a critical role in overseeing daily hotel operations during assigned shifts, ensuring smooth and efficient functioning of all departments. Reporting to the Portfolio General Manager, this role focuses on maintaining high levels of guest satisfaction, resolving issues, and ensuring that hotel standards are consistently met.

The Hotel Manager will manage and oversee the various teams including front office, housekeeping, maintenance, and food and beverage to ensure seamless operations.

Key responsibilities

- Oversee the hotel's operations during assigned shifts, ensuring that all departments are functioning efficiently and in alignment with the hotel's service standards.

- Maintain voco and IHG brand standards throughout the hotel, achieving metrics, expectations of the premium brand

- Serve as the point of contact for any operational issues that arise, addressing and resolving problems in real-time.

- Ensure smooth coordination between front office, housekeeping, food and beverage, and maintenance teams to guarantee a high level of guest service and satisfaction.

- Monitor and manage lobby traffic, guest inquiries, and overall hotel atmosphere during peak periods.

- Act as the primary contact for guest inquiries, complaints, and requests, providing solutions to ensure guest satisfaction.

- Handle escalated guest issues and complaints with professionalism and promptness, ensuring timely resolution.





- Be responsible for managing and coordinating emergency procedures during your shift, including fire alarms, guest evacuations, or medical emergencies.

- Provide leadership and support to staff members across all departments, ensuring smooth operations and addressing any concerns or issues.

- Ensure that daily financial transactions, including guest check-ins, check-outs, payments, and billing, are completed accurately and in line with hotel policies.

- Ensure that all health, safety, and hygiene regulations are adhered to by staff throughout the hotel.

About you

- Minimum of 2-3 years of experience in hotel operations, preferably with IHG management experience.

- Diploma or degree in Hospitality Management, Business, or a related field is preferred.

- Robust leadership and decision-making abilities, with a hands-on approach to managing hotel operations.

- Excellent interpersonal and communication skills, with the ability to interact effectively with guests, staff, and external parties.

- Problem-solving skills and the ability to remain calm under pressure.

- Proficiency in hotel property management systems (PMS) and general office software (MS Office).

- Strong organizational skills and attention to detail.

- Knowledge of health, safety, and hygiene regulations within a hospitality setting.

Benefits

- Competitive salary

- Opportunities for career advancement and professional development

- Employee discounts and hotel-related perks

📌 Hotel Manager (Darwin)
🏢 voco Darwin Suites
📍 Darwin