Designation / Job title : ICT Business Analyst – 261111

Primary or Mandatory skills :-

Programming: Bash/Shell Scripting, Java, Python, PHP

CI / CD Tools: Jenkins, Maven, GIT/ Cloud: AWS

Positive to have skills :

Agile, Scrum, Waterfall, Jira, Confluence, UAT, SIT, Production Release Management, Incident/Problem/Change Management

Unix/Linux, Centos, Windows, Docker, WebLogic, Jenkins, Gitlab CI/CD, Python, Perl, Java

Control-M, ServiceNow, JIRA, NetCracker, Experian, Tableau, Power BI, Splunk

Detailed : -

- Developed customized scripts to resolve production issues and develop technical tools to automate manual tasks resulting in reducing manual tasks in various programming languages, including Bash Shell, PL/SQL.
- Excellent Experience in managing large-scale projects such as software version upgrades, application redesigns
- Actively involved in ITIL methodologies using tools, such as ServiceNow, JIRA
- Responsible for ensuring Service Level Targets and KPIs set by Clients are met for Incidents and Problem Management
- Allocate responsibilities and projects to Team members, encouraging ownership and accountability while providing opportunities for development

📌 ICT Business Analyst-261111 (Sydney)
🏢 Tech Mahindra
📍 Sydney