About the role

We are seeking a skilled and service-focused ICT Support Technician to provide reliable technical support to users and help maintain our organisation's ICT systems, equipment and services.

Position Summary:

- Employment basis: Permanent Full-Time

- Hours: Minimum 38 hours per week, plus reasonable additional hours as required

Key responsibilities

- Provide first- and second-level technical support for hardware, software, networks, printers, mobile devices and user accounts.

- Diagnose and resolve ICT incidents and service requests in person, by telephone, email and remote-support tools.

- Install, configure, test and maintain computers, operating systems, applications and peripheral equipment.

- Monitor systems and networks, identify faults and escalate complex issues when necessary.

- Administer user access, passwords, permissions and standard security controls.

- Maintain accurate service-desk tickets, asset records, technical documentation and knowledge-base articles.

- Assist with backups, system updates, equipment rollouts and ICT projects.

- Guide users on safe and effective use of ICT systems and follow organisational policies.

About you





- Information technology qualification, such as a relevant diploma or higher qualification, and any acceptable experience of substitution.

- One year minimum of relevant ICT support experience.

- Demonstrated troubleshooting skills across desktop hardware, operating systems, common business applications and network connectivity.

- Strong customer-service, communication, organisation and problem-solving skills.

- Ability to manage competing priorities independently and work effectively within a team.

About us

Employer: First Aurora Pty Ltd is an Australian business focused on delivering quality and reliable services to its customers. We are committed to building a qualified, supportive and productive workplace for our employees.

How to Apply:

- Please submit your application, including a current résumé and a brief cover letter outlining your relevant skills and experience, to *@firstaurora.com.

- Applications close: 04 December 2026

- Application reference: ICT Support Technician

Only candidates selected for the next stage will be contacted.

📌 ICT Support Technician (Waverton)
🏢 First Aurora
📍 Waverton