Gibson Freight is an Australian, family-owned & operated International Freight Forwarder and Customs Brokerage company with almost 50 years of industry experience. We are seeking a motivated Import Sea-Freight Operations Co-Ordinator to join our Melbourne team.
We specialise in international sports, events, and entertainment logistics, supported by a strong International Freight Forwarding division and a loyal base of import and export clients across diverse industries. This is an excellent opportunity for someone who thrives in a fast-paced workplace and is looking to grow their expertise in the freight industry.
About the Role
We are looking for an enthusiastic Import Sea-Freight Operations Co-Ordinator to join our national team based in our MELBOURNE office.
We are specifically looking for an Import Operator with a minimum of 1-4 years of relevant industry experience.
Reporting to the Import Team Leader, you will control and organize activities in a small savvy team relating to all types of Import Sea-Freight movements into all Australian base-ports. This will include the registration of pre-alerts and related cargo reporting steps, timely communication with Customers, Vendors, Agents, Customs and inter-company departments making sure of the most efficient result for the Customer and the Company.
Gibson Freight offer a fun, friendly and inclusive workplace environment.
Key Responsibilities
- Processing Import consoles for LCL, FCL, BCN and FAK shipments
- Cargo tracking, ensure data quality within systems and maintain regular communication to relevant stakeholders.
- Maintain the customer relationship leading up to arrival with ongoing phone and email support as necessary.
- Liaising and building rapport with all vendors and colleagues.
- Coordinate tasks on the shipments to meet Import SOP company requirements.
- Auto-rating of cost revenue function on shipments in preparation for Customs team
- Make certain any governmental reporting and filings timely.
- Checking and posting credit or debit notes in advance
- Preparing payments to Carriers
- Arrange some interstate transport needs for S.A and W.A shipments.
- Respond to customer queries and manage query resolution upon request.
Skills & Experience
- Previous work experience within an international freight forwarding environment is essential.
- Excellent presentation and effective written and verbal communications skills
- Quality time management skills and high attention to detail
- Be efficient with prioritising tasks which enable you to work autonomously.
- Be a team player with a positive 'can do' attitude and have the ability to work in a fast-paced environment.
- CargowiseOne & ICS knowledge essential
- Microsoft Office (preferred but not essential)
- Australian Driver’s License
- Work rights in Australia
Personal Attributes
- Driven, motivated, and eager to take ownership
- Positive attitude with a willingness to learn
- Solutions-focused and adaptable
- Strong team player who can also work autonomously
- Committed to delivering high levels of customer service
What We Offer
- A stable position with a privately owned, Australian company
- Genuine opportunity to grow and shape your role
- Supportive and collaborative team environment
- Exposure to high-profile international sports and entertainment logistics
- Fully integrated operations, including in-house transport, warehouse, and screening capabilities