About Us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

You can find out more about our Ministers, leadership and entities here: Department of Government Services.

About the Branch

Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair and competitive marketplace in Victoria. We:

- provide information to business, consumers, landlords and tenants about their rights and responsibilities.
- register and license organisations and occupations.
- ensure compliance with consumer laws, and
- review and advise government about Victoria's consumer protection framework.

We administer over 30 legislative schemes in Victoria. We undertake our regulatory functions and provide services to support Victorians to exercise their consumer rights and ensure that businesses and rental providers do the right thing. We also fund assistance and advocacy services for consumers and renters experiencing vulnerability. The Services and Engagement Branch of CAV is responsible for CAV’s frontline service delivery programs, including digital information services, phone and online contact services, regional services and assistance and advocacy services provided via funded community programs, for leading CAV’s stakeholder and priority communities engagement, and for providing significant supports for regulator and group operations including strategy, risk, governance, planning and reporting services.





About the Role The Inspector will conduct a range compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV. Also, the Inspector will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act. Further the Inspector will perform front line dispute resolution, provide business and community education and participate in CAV campaign initiatives.

The Inspector role within West Area is based in the Geelong office and will outreach to other locations across metro Melbourne and regional Victoria as required.

Key Accountabilities

- Participate in and contribute to aspects of an ongoing compliance program, including local planning and development of compliance activities and their implementation.
- Using standardised tools, carry out routine, straightforward and sometimes more complex inspections as authorised under the Australian Consumer Law and Fair-Trading Act and the Residential Tenancies Act. This can include report preparation, drafting written correspondence, obtaining evidence for use in legal proceedings as directed by CAV, as well as issuing infringement notices.
- Undertake front line dispute resolution by using negotiation skills to address consumer concerns in line with CAV policy, as well as escalating complex matters where appropriate.
- Develop and maintain productive relationships with area stakeholders including community agencies, local councils, businesses,



and community groups.
- Demonstrated commitment to the Victorian Public Sector values, including responsiveness, integrity, impartiality, accountability, respect, leadership and human rights, and the ability to apply these values in all aspects of your work.

About You We are seeking applicants who have demonstrated experience from the following criteria:

- Demonstrated understanding of the principals of organisational values and behaviours.
- Experience in inspection operations including the planning, development and delivery of outreach activities.
- Demonstrated experience in the preparation of reports and the drafting of correspondence.
- Ability to develop and maintain productive relations with internal and external key stakeholders.

This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia. For more information, please see the Position Description.

How to apply

Apply before the advertised closing date 11:59pm on 20th November 2026. All applications should include:

· a resume; and

· a cover letter which addresses the key selection criteria (within three pages).

Other relevant information To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

📌 Inspector (Newtown)
🏢 State Government Of Victoria
📍 Newtown