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/n IT Service Management Coordinator ANZ /n

/n Combine hands-on IT support with project delivery while growing your expertise in Microsoft 365, Azure, cloud technologies and infrastructure. /n

/n At Essity, we create innovative products and solutions that improve everyday well-being for millions of people around the world. We're looking for an experienced and customer-focused IT Service Management Coordinator to join our ANZ IT team based in Springvale and play a key role in ensuring the reliability, performance, and continuous improvement of our technology environment. /n /n This is an opportunity to work across local, regional, and global teams, supporting critical business systems while contributing to technology initiatives that help our people work effectively and efficiently. /n /n

/n About the Role /n /n Reporting to our Team Leader - IT Operations, the IT Service Management Coordinator is responsible for supporting the stability, performance, and ongoing enhancement of Essity's IT infrastructure and services across Australia and New Zealand. /n

/n You will act as a trusted technology partner for internal stakeholders, providing technical expertise across Microsoft technologies, cloud platforms, infrastructure, networks, and end-user support. Working closely with regional and global IT teams, you will help deliver a seamless technology experience while identifying opportunities for continuous improvement. /n /n This role suits an IT professional with strong technical capability, a customer-centric mindset, and a passion for continuous improvement. You'll have the opportunity to influence how IT services are delivered across ANZ while contributing to regional and global technology initiatives. /n /n /n What You Will Do /n /n /n

- Provide Level 1- 3 support across infrastructure, networking, end-user technologies, and business-critical systems.

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- Support and maintain Microsoft technologies,



including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.

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- Assist with Azure cloud environments, infrastructure services, and disaster recovery capabilities.

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- Partner with local, regional, and global IT teams to deliver projects, upgrades, and continuous improvement initiatives.

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- Support change management activities while minimising disruption to business operations.

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- Identify opportunities to improve system performance, user experience, and operational efficiency.

/n /n /n /n Who You Are /n /n We're looking for someone who brings a blend of technical expertise, strong stakeholder management skills, and a customer-first mindset. You'll have: /n

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- 3-5 years' experience in IT infrastructure, systems administration, or IT operations

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- Strong hands-on experience supporting Microsoft technologies, including Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive

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- Strong communication skills and the ability to build relationships with both technical and non-technical stakeholders /n
- A proactive, solutions-focused approach and a passion for delivering great service

/n /n /n It would be great if you also have: /n /n /n

- Microsoft certifications

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- Exposure to regional or global IT environments

/n /n /n /n What We Can Offer You /n /n Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the workplace. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. /n /n Innovate for Good | Excel Together | Be You With Us /n

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/n Please note that we are seeking to appoint the successful candidate in January 2027 and will be progressing suitable applicants throughout the recruitment process accordingly.

Application End

Date:/n 01 Dec 2026Job Requisition ID:Essity266421/n

📌 IT Service Management Coordinator ANZ (Melbourne)
🏢 Essity
📍 Melbourne