ABOUT THE ROLE:

PERINA GROUP PTY LTD is seeking a Junior Scheduling Assistant to join our team in Osborne Park, WA. In this full-time role, you will support our Office Manager in coordinating schedules and workflows, ensuring efficient resource allocation and the timely delivery of projects.

JOB TITLE:

Junior Scheduler

JOB TYPE:

Full-Time, Salary Position

WORK DAYS:

Monday-Friday

:

We’re seeking a detail-oriented and friendly Junior Assistant Scheduler to join our commercial plumbing maintenance team! This role is ideal for an organised and proactive person. NO PREVIOUS SCHEDULING EXPERIENCE is required, however, customer service experience is advantageous - whether that be hospitality or retail.

This is a junior role as we offer on-the-job training - we prefer to teach our way and ensure growth and confidence! You’ll play a key role, assisting our Office Manager to ensure smooth daily operations by managing client work orders (primarily via email), data entry into our primary software, SimPRO, and maintaining a zero-inbox policy.

KEY RESPONSIBILITIES:

- Manage Client Work Orders: Efficiently assist our Office Manager to handle incoming work orders sent via email, minimising phone interruptions by quickly and accurately processing client requests.
- Data Entry Into SimPRO: Accurately inputting all work orders into SimPRO, ensuring all relevant details are correctly recorded.
- Zero Inbox Policy:



Assist to maintain a zero-inbox policy as part of your performance goals (KPI). This involves responding to, organising, and addressing all incoming emails promptly to ensure nothing falls through the cracks.
- Prepare Schedules in Advance: Assist with the next day’s schedule by the end of each workday, coordinating with the plumbing team to ensure all resources are in place for effective service delivery.
- Client Communication: Be a point of contact for technicians, coordinating with th bookings team to manage any scheduling inquiries or adjustments with a friendly demeanour.
- Support Administrative Operations: Help with data entry, ensuring accurate, up-to-date records of all work orders, processes, appointments, and communications, ensuring smooth coordination with the plumbing teams.
- Adapt and Solve Problems: Assist with any last-minute changes or urgent requests with flexibility and an efficient approach.

QUALIFICATIONS:

• Experience: No formal qualifications or experience required; however, customer service experience is advantageous.

- Communication Skills: Friendly and skilled in written and verbal communication.
- Detail-Orientated: Strong attention to detail, especially when uploading work orders to ensure accuracy.

Please note this is a salary-based role, as the nature of maintenance and emergency plumbing may require longer hours in the afternoon.

📌 Junior Scheduling Assistant (Osborne Park)
🏢 Perina Group
📍 Osborne Park