LVP Case Management Team Leader – Miyalk Domestic and Family Violence Shelter

North Australian Aboriginal Family Legal Service (NAAFLS)

Location: Nhulunbuy, Northern Territory

Salary: SCHADS Award Crisis Accommodation Level 3 – $105,570.40 to $110,350.76 per annum, depending on experience

Employment: Full time, fixed-term until June 2027 (subject to funding)

About NAAFLS The North Australian Aboriginal Family Legal Service (NAAFLS) is an Aboriginal Community Controlled Organisation delivering culturally safe legal and support services to Aboriginal and Torres Strait Islander people experiencing domestic, family and sexual violence across the Top End.

With offices in Darwin, Katherine and Nhulunbuy, our work is grounded in cultural respect, community collaboration and self-determination. We provide holistic, wraparound support through our legal services, child protection and family law programs, Leaving Violence Program and Miyalk Safehouse, helping create safer futures for Aboriginal families and communities.

About Miyalk Shelter The Miyalk Domestic and Family Violence Shelter operates 24 hours a day, 365 days a year, providing culturally safe, trauma-informed crisis and short-term accommodation for women and their children experiencing, or at risk of, domestic and family violence in Nhulunbuy and surrounding communities. Our services include safe accommodation, case management, advocacy, children's and parenting support, and outreach. Through a holistic, strengths-based approach, we support victim-survivors to improve their safety, recover from violence and work towards long-term independence.

We are committed to the safety and wellbeing of all children and young people accessing our service. We support the rights of the child and will act without hesitation to ensure a child safe workplace is maintained at all times.

About the Role

We are seeking an experienced and compassionate Case Management Team Leader at the Miyalk Domestic and Family Violence Shelter and the NAAFLS Leaving Violence Program (LVP) in East Arnhem. Reporting to the Miyalk Shelter Coordinator, you will mentor and support a small team to deliver high-quality, culturally safe,



trauma-informed and strengths-based services to women and children experiencing domestic and family violence. This role also involves building strong community partnerships, supporting continuous improvement and ensuring consistent, effective service delivery across shelter and outreach services.

KEY RESPONSIBILITIES

- Lead case workers to deliver effective case management services for Miyalk Shelter (women and their children) and LVP clients, residing in crisis and short-term accommodation and through outreach across surrounding communities.
- Oversee case management frameworks and practice across Miyalk Shelter and the Leaving Violence Program.
- Provide guidance on risk and needs assessments, safety planning, referrals and client advocacy.
- Support child-centred, culturally safe and trauma-informed practice.
- Oversee service quality, accurate client records and compliance with organisational processes.
- Support clients to navigate legal, financial, housing, health and welfare systems.
- Build strong relationships with community stakeholders and service providers.
- Promote continuous improvement, professional development and collaborative service delivery.

ABOUT YOU

We are looking for an experienced case management professional with leadership skills and a commitment to supporting women and children impacted by domestic and family violence. Support the team to deliver high-quality, trauma-informed, and culturally safe services, with good communication, relationship building, and organisational skills.

Selection Criteria

Essential

- Relevant experience in case management or a related field.
- Demonstrated experience delivering case management services within Aboriginal and/or Torres Strait Islander community services.
- Strong communication, relationship-building and advocacy skills, including the ability to engage sensitively with Aboriginal and Torres Strait Islander people.




- Ability to provide culturally appropriate services that respond to individual client needs and incorporate cultural knowledge and expertise.
- Ability to work independently and collaboratively, manage competing priorities and complete tasks in a timely manner.
- Strong record-keeping skills, including experience using client databases and Microsoft Office.
- Willingness to undertake professional development and training.
- Current NT Class C driver's licence, or ability to meet this requirement, and willingness to obtain and maintain a Working with Children Clearance, satisfactory National Criminal History Check, and First Aid and CPR certification.

Desirable

- Ability to speak one or more local Aboriginal languages
- Tertiary qualification in social work, community services, psychology or a related field.
- Working knowledge of the Commonwealth Child Safe Framework.

Why NAAFLS?

Join a passionate, values-driven organisation committed to Aboriginal leadership, cultural safety and community empowerment. You will work alongside dedicated professionals who are making a real difference in the lives of women, children and families.

Based in Nhulunbuy, this role offers the opportunity to contribute to an essential community service while enjoying generous leave entitlements, salary packaging, accommodation support and ongoing professional development.

If you are a supportive leader who can build a strong team, strengthen service delivery and help create safer futures for victim-survivors, we would love to hear from you.

Apply Now!

Submit your application with

- Your updated Resume
- A one-page Cover Letter addressing the selection criteria

For more information and detailed Position Description, visit naafls.com.au

Child Safety Commitment

We are committed to the safety and wellbeing of all children and young people accessing our service. We support the rights of the child and will act without hesitation to ensure a child safe environment is maintained at all times.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Applications will be assessed as they are received.

📌 LVP Case Management Team Leader (Nhulunbuy)
🏢 North Australian Aboriginal Family Legal service
📍 Nhulunbuy