At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

This role is responsible for the end-to-end management of IAG’s device ecosystem supporting approximately 15,000 colleagues across Australia and New Zealand. The role oversees Mac, Windows and mobile hardware, mobile services, managed print, and the associated procurement, asset management, deployment, refresh and recovery processes. Working closely with platform and operating system teams, you will ensure these services remain secure, reliable and fit for purpose while leading key technology transitions and ongoing fleet optimisation.

As both a people and technology leader, you will be accountable for the performance, capability and wellbeing of a technical team across device lifecycle, mobility and print services. This includes setting strategy and priorities, developing team capability, driving operational excellence and fostering an inclusive, high-performing culture. Success in the role requires a hands-on approach, robust technical expertise and the ability to lead teams through change while delivering exceptional outcomes for customers and the business.

This is a full time permanent opportunity based in Gadigal Country (Sydney) or Naarm (Melbourne)

What You'll Do

Leadership &

- Strategy

- Lead and develop a team responsible for end-to-end device, mobile, print and hardware services, driving high performance and exceptional customer outcomes.

- Provide technical leadership across Apple, Windows, mobile, print and connectivity solutions, shaping strategy, roadmaps and future technology adoption.

- Own the product lifecycle, ensuring services remain secure, scalable, cost-effective and aligned to business needs.

Service Delivery &

- Operations

- Manage device procurement, asset lifecycle, deployment, recovery and refresh programs across Mac, Windows and mobile fleets.

- Drive intelligent operations through automation, observability,



AIOps and self-healing capabilities to improve service reliability and reduce operational effort.

- Oversee large-scale device, print and mobility operations, ensuring strong service levels, governance, change management and vendor performance.

Customer &

- Stakeholder Engagement

- Act as the voice of the customer,

- Translating business needs into product improvements and technology solutions.

- Build strong relationships with stakeholders and partners, providing transparency on service capabilities, costs and future investment requirements.

- Champion products and services, ensuring effective communication, documentation and adoption across the organisation.

Product &

- Continuous Improvement

- Maintain product roadmaps and identify opportunities to enhance services through emerging technologies, data insights and customer feedback.

- Use telemetry, digital experience monitoring and analytics to optimise device performance and user experience.

- Drive innovation and continuous improvement while balancing business value, risk and operational efficiency.

Financial &

- Commercial Management

- Manage budgets, forecasts and P&L; performance for the product portfolio.

- Lead procurement strategies, commercial negotiations and vendor management across hardware, telecommunications, print and managed service providers.

- Optimise costs while ensuring service quality, compliance and long-term value delivery.

What you’ll bring

- Experience leading technology products, services and technical teams, with accountability for strategy, delivery and operational performance.

- Strong knowledge of enterprise device lifecycle management across Apple, Windows and mobile environments, including procurement, asset management, deployment and support operations.

- Proven success delivering operational excellence through automation, observability,



AIOps and continuous improvement initiatives.

- Commercially astute, with experience managing budgets, vendor relationships, procurement activities and contract negotiations.

- Strong stakeholder engagement and communication skills, with the ability to translate business needs into technology solutions and influence outcomes across technical and business audiences.

- Strategic and customer-focused, with the ability to balance technical depth, innovation, people leadership and long-term planning.

- Tertiary qualification in Computing or a related discipline, or equivalent experience. Financial services experience is advantageous.

What We Offer

- Boosted superannuation with 13% as standard.

- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

- Work from home and many more flexibility options with myFlex.

- Up to 50% off personal insurance, including home and motor insurance.

- Partner discounts on private health insurance, tech & appliances, and many more.

- Industry-leading 20 weeks paid parental leave.

- Access to LinkedIn Learning, the award-winning IAG Academy, and study assistance .

- employment type eligibility criteria apply

Applications close: Sunday 8 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

📌 Manager, Device Services & End User Computing (Melbourne)
🏢 Iag
📍 Melbourne