Experienced Medical Receptionist (Casual)

Pre-Emptive Healthcare | Balwyn North, VIC

$37 to $42 per hour, inclusive of casual loading, plus super

About Us

Pre-Emptive Healthcare is an established multidisciplinary private practice in Balwyn North, providing clinical psychology, psychiatry, psychological assessments and dietetics.

We are looking for an experienced, reliable and proactive Medical Receptionist to join our friendly and professional team on a casual basis. This role suits someone who enjoys working in healthcare, takes pride in excellent patient service, and is confident managing reception and administration independently.

About the Role

You will play an important part in supporting our clinicians and making sure every patient has a welcoming, professional and productive experience. Your responsibilities will include:

- Managing phone calls, emails and patient enquiries in a warm and professional manner

- Scheduling, confirming and coordinating appointments across multiple clinicians

- Managing cancellations, rescheduling and appointment availability to keep the clinic running smoothly

- Processing patient payments, Medicare claims and invoicing

- Managing patient registrations, referrals, consent forms and clinical correspondence

- Maintaining accurate patient records with strict privacy and confidentiality

- Supporting our psychologists, psychiatrists and dietitians with administrative tasks

- Following up new patient enquiries, referrals and outstanding appointment requests

- Liaising with patients, GPs and other healthcare providers

- Using initiative to resolve day-to-day administrative matters

About You

You will have

- At least two years’ experience in medical, psychology, psychiatry or allied health reception (essential)

- Experience with Medicare billing, patient payments and appointment scheduling
- A warm,



calm and compassionate approach with patients

- Strong organisation, attention to detail and time management

- Confidence using practice management software
- The ability to work independently, take initiative and own your responsibilities

- Sound judgement, discretion and a clear understanding of patient confidentiality

- Reliability, flexibility and a positive, team-focused attitude
- The ability to stay calm and efficient when managing competing demands

Experience with Zanda (formerly Power Diary) is highly regarded, although experience with other systems is welcome. Experience in a psychology, psychiatry or specialist medical practice will be a robust advantage.

What We Offer

- Competitive pay of $37 to $42 per hour, inclusive of casual loading, plus super
- A welcoming, supportive multidisciplinary team
- An established private practice with experienced healthcare professionals
- A varied role with real responsibility
- A workplace where initiative, reliability and attention to detail are genuinely valued

- Flexible casual work, with potential for additional shifts

Employment Conditions

Employment is in accordance with the Health Professionals and Support Services Award 2020 (MA000027). Pay will reflect the successful applicant’s experience, responsibilities and award classification, with all award entitlements applying.

How to Apply

Please submit your resume and a brief cover letter outlining:

- Your medical or allied health reception experience
- The practice management systems you have used

- Your experience with Medicare billing and appointment management

- Your availability for casual shifts

Please note: previous medical or allied health reception experience is essential. Applicants without relevant healthcare reception experience will not be considered.

We look forward to hearing from you.

📌 Medical Reception (Balwyn)
🏢 Pre-Emptive
📍 Balwyn