KT PHOENIX PTY LTD We are seeking a responsible Office Manager to support our team’s development, improve administrative efficiency and maintain effective relationships with our clients and business partners. The role includes supporting Chinese-speaking older clients receiving services at home and liaising with their representatives and aged care service providers. You will manage office functions, coordinate staff and service activities, allocate administrative work and maintain the resources needed for reliable day-to-day operations.

Location: Unit 2, 18 Leonard Street, Ashwood VIC 3147. This is an on-site role at our Ashwood office.

Employment: Permanent full time, 38 hours per week.

Annual base salary: AUD 80,000, excluding superannuation. Superannuation is paid in addition to the base salary. Please submit your resume through WorkinAUS. Applications will remain open for 30 days from publication.

Benefits Permanent full-time employment, 38 hours per week. Annual base salary of AUD 80,000 plus superannuation. Task &

responsibilities • Planning, organising and reviewing office procedures and service delivery workflows, including enquiries, bookings, scheduling, service records and billing.

- Setting administrative priorities, allocating work, monitoring day-to-day employee performance and following up outstanding tasks.
- Communicating in Mandarin and English with clients, client representatives, aged care service providers and service personnel about service arrangements, schedules, charges and operational enquiries.
- Coordinating service schedules and allocating personnel and resources, including managing changes caused by absences, client requests, weather and additional work.
- Coordinating service scope, quotations, payment arrangements, confirmations and approvals with providers and authorised client representatives.
- Handling feedback and complaints, investigating service issues,



coordinating corrective action and monitoring service quality.
- Maintaining accurate client, service and office records, including supporting photographs where applicable, in line with company information management and privacy procedures.
- Preparing and reviewing billing information, coordinating payment records and outstanding accounts, and collating timesheets for the accountant.
- Assisting with office operating budgets and monitoring expenditure on supplies, equipment, administrative services and other operating costs.
- Coordinating office resources, equipment maintenance and suppliers, and providing guidance on administrative procedures.
- Reporting to management, assisting with recruitment, staff management, performance analysis and training, and improving office workflows. Qualification &

experience • A Diploma or higher qualification.

- At least one year of experience in a relevant role.
- Good spoken Mandarin and English, with written communication skills in Chinese and English.
- Strong organisation, time management, record management and follow-up skills.
- Proficiency in office software and systems.
- The ability to coordinate administrative matters across multiple clients, teams and organisations.
- The ability to handle employee and client personal information appropriately and work within company delegations. Mandarin and English communication skills are required to support our clients, including Mandarin-speaking older people and their representatives, and to liaise effectively with service providers and colleagues. Australian citizens and permanent residents will be given preference.

About

Company KT Phoenix Pty Ltd, trading as Sapphirus, is based in Ashwood and provides cleaning, gardening and home support services primarily to Australia’s local Chinese community and local business owners.

Work Type: Full time Salary: $80000-80000 Job Publish: 03-11-2026 Job Expire: 03-12-2026 Apply on: Office Manager Job here! This job is brought to you by workinitiatives.com.au.

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