Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Brisbane, Queensland. This resource will be supporting end users, C-Suite executives, and their lab environment.
The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.
REQUIRED SKILLS AND EXPERIENCE
- 5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
- Familiarity with basic troubleshooting and support of Linux Operating Systems.
- Robust experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
- Experience with O365 administration.
- Experience working with ticketing systems such as Jira.
- Ability to lift 50 pounds, including racking and stacking servers.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a fast-paced and dynamic environment.
📌 Onsite IT Support Specialist - Level 2 (Brisbane)
🏢 Insight Global
📍 Brisbane
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