· Operations Manager – Field Services, TechZone Part of end-to-end IT support team which also managed projects
· Nice to Have Skills:
Leader in a field operations and technical support team delivering 24/7 IT services across operational control rooms, concourses, and corporate workspaces.
Accountable for operational governance, field technician dispatching, shift scheduling, queue backlogs, and resource utilization to maintain 99.9%+ availability for critical operational workstations.
warranty repairs, and rapid device turnaround to drive high first-contact resolution.
Ensure operational readiness and service restoration within stringent contractual SLAs and KPIs across hybrid on-prem,
cloud, and distributed network architectures (Cisco, Palo Alto, SD-WAN).
Serve as primary operational escalation lead for enterprise asset directors and business stakeholders, convening rapid response technical bridges and mobilizing cross-functional engineering teams.
Standardized change control procedures, mitigating risk across code promotions and reducing after-hours production incidents.