Position: Operations Manager

Location: Perth, WA

Duration: 6-12 months

Job Details:

- Must Have Skills:
- Operations & Projects Manager
- Operations Manager – Command Centre,
- Operations Manager – Field Services, TechZone Part of end-to-end IT support team which also managed projects

Nice to Have Skills

1. Leader in a field operations and technical support team delivering 24/7 IT services across

- operational control rooms, concourses, and corporate workspaces.
- Accountable for operational governance, field technician dispatching, shift scheduling, queue backlogs, and resource
- utilization to maintain 99.9%+ availability for critical operational workstations.
- Governed walk-in TechZone operations and equipment staging depots; directed hardware deployments, spares inventory,
- warranty repairs, and rapid device turnaround to drive high first-contact resolution.
- Ensure operational readiness and service restoration within stringent contractual SLAs and KPIs across hybrid on-prem,
- cloud, and distributed network architectures (Cisco, Palo Alto, SD-WAN).
- Serve as primary operational escalation lead for enterprise asset directors and business stakeholders, convening rapid response
- technical bridges and mobilizing cross-functional engineering teams.
- Standardized change control procedures,



mitigating risk across code promotions and reducing after-hours production

Detailed

Enterprise IT Operations and Field Services Delivery Manager with 15 years of international leadership directing high availability of production environments, mission-critical infrastructure, and geographically dispersed technical workforces.

Proven expertise in 24/7 Command Centre governance, Major Incident Management (MIM), and high-volume hardware deployments across safety-critical operational hubs, remote field assets, and corporate offices. Adept at driving operational governance, workforce capacity forecasting, shift roster management, and field technician dispatch. Expert inITIL v4 frameworks, walk-in TechZone operations, OT/IT interface availability, and multi-vendor contract performance.

Workforce Planning and Capacity of Logistics Resource scheduling, 24/7 roster management, field travel coordination, shift capacity forecasting, cross-skilling, and site safety compliance.

Tools ServiceNow, HP Service Manager (HPSM), Jira Service Management, ITIL Frameworks

Minimum Years of Experience-15 year

- Certifications Certificate -ITIL Information Technology Knowledge
- PRINCE2® Practitioner Certificate in Project Management | Certified Scrum Master (CSM)

📌 Operations Manager – Field Services & TechZone Operations (Perth)
🏢 Burgeon IT Services
📍 Perth