Part time/Full Time Experienced Medical Administrator

Our longstanding and well-established orthopaedic practice is expanding and we require an experienced Medical Administrator for a senior role with whom we can share our positive commitment to high end patient care. We're looking for a dedicated and hard-working multi-tasker who will become an integral part of our already remarkable team.

We expect the position to be part-time initially, but with time we anticipate the hours and responsibilities to increase for the right applicant.

You will be responsible for all aspects of supporting the day-to-day operations of the practice including reception, outgoing clinical and surgical correspondence and the efficient coordination and administration of elective orthopaedic surgical procedures. In this role, you will be working closely with orthopaedic surgeons, patients, hospitals, health funds and practice staff.

The role requires excellent organisational skills, attention to detail, strong communication abilities and the capacity to manage multiple bookings and competing priorities.

Key Responsibilities

· Manage patient clinics.

· Effective diary management to ensure smooth patient flow.

· Invoice and receipt patient payments.

· Coordinate and manage surgical bookings and operating schedules.

· Liaise with patients, surgeons, hospitals and theatre booking departments.

· Communicate surgery dates, admission arrangements and administrative requirements to patients.

· Manage cancellations, rescheduling and changes to operating lists.

· Coordinate pre-operative and post-operative appointments as required.

· Assist with health fund verification,



hospital approvals and surgical fee administration.

· Respond to patient enquiries and provide professional, compassionate customer service.

· Maintain confidentiality and comply with practice policies and privacy requirements.

· Work collaboratively with the wider practice team to ensure the smooth running of surgical services and day-to-day operations of the practice.

To be considered for this position, you will ideally possess:

· Previous experience in medical administration, preferably in a specialist medical practice.

· An understanding of the workings of a medical practice including Medicare, Health Funds, DVA and workers compensation.

· Experience with surgery bookings or hospital admissions highly regarded.

· Excellent written and verbal communication skills.

· Strong organisational skills and attention to detail.

· Ability to prioritise tasks and manage competing deadlines.

· Confidence using medical practice management systems and Microsoft Office. Previous experience with Gentu is preferred but not essential.

· Professional telephone manner and a patient-focused approach.

· An empathetic, caring attitude towards patients.

· A positive, can-do attitude.

· Ability to work independently and as part of a team.

· Discretion and a thorough understanding of patient confidentiality.

Thorough on-the-job training will be provided and above Award pay afforded to the right candidate, dependent upon previous experience and knowledge.

We offer a positive working environment with a focus on ensuring our team is well rewarded.

Applications to be received by 20 November 2026.

📌 Part-time/Full-Time Medical Administrator (Broadmeadow)
🏢 Important Group
📍 Broadmeadow