Our Surgeon has an exceptional career opportunity for an attention-to-detail candidate who prides themselves on being a gatekeeper for our Doctor. If you are an experienced Medical Receptionist (working with a Specialist, Surgeon or have experience working for a GP, which we would consider for the right candidate) seeking a fantastic role with growth potential or if you are currently a Medical Secretary looking for a new challenge, we invite you to consider this opportunity.

About Us:

We are an established medical practice, in the Northern Rivers area. Our practice mission is to make a difference in our patients lives, to provide them with empathy and support during their patient journey.

Our practice benefits from convenient WFH options and onsite presence when undertaking consulting sessions. Utilising your internet, you will be supplied with a laptop and practice mobile.

Training will be provided on our practice processes as required.

About You:

We’re looking for a warm, engaging and capable Medical Secretary who is excited by the prospect to progress further as our practice grows. This role will suit someone with robust attention to detail, self‑motivated, patient‑focused and bubbly, who enjoys contributing to a modern, paperless practice. You will be central to building efficient systems and processes that support high‑performing operations and consistently excellent patient care.

Key Qualifications and Attributes:

- Demonstrated experience using medical software programs.

- Outstanding communication skills coupled with a positive, proactive attitude.

- Professional demeanour with exceptional customer service and high attention to detail.

- Audio typing will be part of the role

- Ability to work both independently and collaboratively, demonstrating strong leadership qualities.

- Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and Known Gap fees – Training can be provided for the right candidate.

- Proficiency in troubleshooting and IT-related tasks.





- Ability to excel under pressure in a fast-paced environment, while effectively managing multiple tasks.

Responsibilities:

- Take the lead in the development and implementation of new practice systems and processes.

- Manage consultation sessions (including consultant billing) and warmly greet patients.

- Managing inbox, email, website, efax etc. (Website maintenance experience favourable)

- Provide exceptional customer service through effective phone/email communication and patient interactions.

- Managing patient records including uploading reports/tests/referrals

- Coordinate patient appointments and manage scheduling.

- Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient inquiries.

- Support Surgeon with various administrative and ad-hoc tasks.

- Exhibit flexibility and dedication to accommodate Specialist and practice needs.

Working Hours:

Monday and Tuesday 8:00am till 5:00pm (30 minute unpaid lunch)

Wednesday 8:00am till 12:30pm

These hours are very flexible and can incorporate pick-up and drop-off duties. When the Surgeon is consulting, you will be required to be on site at the practice.

Pay rate:

$32.00 to $38.00 per hour plus super

Equipment:

You will be provided with a practice laptop and practice phone to utilise when working on site or working from home.

*Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

If this sounds like a role that matches you, and you have the skills/experience required, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1100

The successful applicant is required to have full working rights in Australia and may be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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