Practice Support Engagement Officer

Location | Central Coast

Hours | Full-time, maximum-term parental leave cover until 31 May 2027

Application Close Date | 5pm Thursday 19 November 2026

Annual Full time Equivalent Salary | $83,512.03 to $91,947.73 + 12% super + salary packaging

Are you an engaging relationship builder with an understanding of primary health care and the challenges facing general practice?

We’re looking for a Practice Support Engagement Officer to join our Practice Support team on a maximum-term basis while a team member is on parental leave. You’ll work directly with general practices and other primary health care providers, helping them access relevant support, strengthen their operations and respond to changing priorities across the health system.

This is a varied role suited to someone who enjoys developing trusted relationships, solving problems and helping practices make practical improvements.

Why work for us?

We are a values-driven organisation, proud of our culture and the benefits we offer. Our team is passionate about delivering innovative, locally relevant solutions that improve health outcomes in our communities.

We offer a great range of perks, including:

- Salary packaging up to $15,900, plus $2,650 for entertainment
- Hybrid work, with up to 60% working from home
- Generous leave, including five additional days for family and community, three days over Christmas and the option to purchase additional leave
- Health and wellbeing benefits, including EAP, Fitness Passport and Pride in Diversity membership
- Professional development opportunities and collaboration with passionate professionals

About the role

As a Practice Support Engagement Officer, you will:

- Build and maintain positive relationships with general practices and other primary health care providers.
- Provide timely, practical and responsive support to practices through visits,



virtual engagement and an on-demand support model.
- Support practices to respond to changing priorities, maintain current standards and identify opportunities for improvement.
- Complete regular practice visits and collect and maintain accurate practice and workforce information.
- Develop and share resources, education and information tailored to the needs of general practice.
- Promote relevant PHN programs, initiatives and opportunities.
- Support the adoption of digital health initiatives and platforms, including secure messaging, electronic prescribing, MyMedicare and My Health Record.
- Collaborate with internal teams to improve the integration of services and support equitable access to high-quality primary health care.

The role involves travel across the Central Coast regions, including occasional overnight stays. A current full NSW driver licence will be required. Some out-of-hours work may also be required, with flexible working arrangements negotiated with the manager.

What you will bring to the role

You will have

- Advanced interpersonal and relationship management skills, with the ability to build rapport and trusted relationships with a wide range of stakeholders.
- Strong organisational skills and the ability to manage competing priorities.
- An understanding of primary health care, current health care trends and community issues within the Australian context.
- Strong written and verbal communication skills.
- The ability to work collaboratively, solve problems and provide clear, credible information and support.




- Familiarity with digital health, practice software or other technologies used in primary health care.
- Qualifications or experience in primary health, general practice, change management or project management will be highly regarded.

How to apply

Please submit your resume and a cover letter addressing the essential and desirable selection criteria.

To view the Position Description, select Apply. You will be redirected to another page where the Position Description is available as a hyperlink under Details.

For more information, please contact Lexie Vazey, Manager Primary Care Workforce on @thephn.com.au

Applications close at 5pm Thursday 19 November 2026.

Our Commitment to Diversity

We believe our differences are what make us great. Whatever our race, gender identity, intersex status, ability, religion, beliefs or sexual orientation, we are committed to calling out bias and celebrating workplace inclusion, guided by our Diversity, Inclusion and Belonging Strategy.

If you require any reasonable adjustments during the recruitment process, please let us know and we will do all we can to accommodate you.

Additional information

*PHN's have been funded by the Department of Health, Disability and Aging since 2015. Some roles at our PHN are maximum-term and linked to our funding contracts with the Department of Health, Disability and Aging. This is a maximum term contract until 31 May 2027 and any contract extensions are dependent on ongoing funding.

**Salary: This role is classified as F - J within our Enterprise Agreement and the rate will be dependent on skills and experience/qualifications. New appointments are generally offered between grade F - H.

***Portable leave and portable long service leave schemes do not apply to the PHN, for example NSW Health Portable Leave and the Community Services Industry (CSI) scheme.

📌 Practice Support Officer (Erina)
🏢 PHN Hunter New England and Central Coast
📍 Erina