- Analyze and document existing business processes (AS-IS), conducting interviews and workshops with HR, Finance, Security, Operations, Localization, IT, and other departments
- Identify undocumented workflows, manual tasks, bottlenecks, duplicated efforts, and gaps in information flow
- Map business processes, define process owners, stakeholders, inputs and outputs, and dependencies between corporate systems
- Design optimized future-state processes (TO-BE), identifying opportunities for standardization, efficiency improvements, and automation
- Gather, analyze, document, and align business and functional requirements across multiple stakeholders
- Define integration scenarios between Jira and other enterprise systems, including data flows, automated actions, and error handling
- Translate business requirements into actionable specifications for the Jira team, contribute to solution discussions, and validate delivered changes against acceptance criteria
- Maintain process documentation, workflow maps, and a prioritized backlog of corporate process improvements

Requirements

- Experience as a Business Analyst, Business Systems Analyst, or Business Process Analyst on complex internal process automation projects
- Strong ability to independently analyze, map, and redesign business processes using AS-IS / TO-BE methodologies
- Proven experience gathering and aligning requirements across multiple independent business functions
- Understanding of enterprise system integrations, including APIs, event-driven communication, data exchange, and error handling
- Ability to define business and functional requirements, integration scenarios,



and clear acceptance criteria
- Hands-on experience with Jira and a solid understanding of workflows, automation, and task management
- Strong analytical and problem-solving skills, with the ability to bring structure to ambiguity and propose practical solutions
- Excellent communication and facilitation skills, including experience navigating complex discussions and building alignment across teams
- Experience with Jira Service Management, Jira Data Center, and Atlassian Automation
- Involvement in enterprise Jira migrations or business process transformations during new platform implementations
- Understanding of HR, Finance, Procurement, Access Management, and Employee Onboarding / Offboarding processes
- Experience developing enterprise process catalogs and process documentation standards
- The opportunity to work on large-scale products and contribute to their development
- A flexible work environment built on autonomy, ownership, and trust, without micromanagement
- The option to work fully remotely or from a modern office
- Medical insurance coverage in countries where the company operates
- An annual $2,000 benefits allowance after the probation period, which can be used for health insurance upgrades, language learning, and sports activities
- Partial reimbursement for skilled training, courses, and participation in industry conferences
- Access to a corporate digital library
- Company-funded weekly online sessions with a psychologist
- Relocation opportunities to countries where the company has offices, with relocation assistance available after the probation period, subject to approval

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📌 Business Process Analyst IT & Data Development (Townsville)
🏢 01.tech
📍 Townsville