Product Manager Help shape how customers bank with us.

At Commonwealth

Bank, we're reimagining how customers manage their authorise. We're looking for an experienced Product Manager to join our End-to-End Service Journeys team to help shape that change. The opportunity You will use discovery to understand customer, business and operational needs, and partner with teams to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

The role As a Product Manager, you will work in a cross-functional product squad to define requirements, shape solutions and deliver change. You will work closely with stakeholders across operations, risk and legal, as well as external partners.

Key responsibilities Lead product discovery for Retail Authorities, using customer insight, Voice of Customer feedback and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces. Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-off. Manage operational risk incidents, issues and findings, and uplift preventative and detective controls.

Stay across regulatory requirements and implement changes as needed. Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes. Build relationships with key stakeholders to influence decisions and align priorities About you You're naturally curious and customer-focused.

You will ideally bring: Banking and finance experience in Product, risk or similar role. Operational risk management capability,



including managing issues and incidents and designing or strengthening controls. Strong stakeholder management and communication skills, including facilitating workshops and influencing across business and technology teams.

Product discovery and analytical skills, identifying customer and business needs using evidence to assess options and turning insights into explicit requirements. Ability to navigate ambiguity, make sound decisions and progress work as requirements evolve.

Experience delivering in Agile, cross-functional squads alongside technology teams. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 11/11/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy.

One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities.

We really love working here, and we think you will too.

📌 Product Manager (Eveleigh)
🏢 Commonwealth Bank Of Australia
📍 Eveleigh