POSITION VACANT

North West Queensland Indigenous Community Social Services Limited (NWQICSS)

Riverbed Action Group Outreach Support Services (RAGOSS)

Case Worker

Employment Type: Part time (20–25 hours per week)

About Us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

We are seeking a dedicated and compassionate Part-Time Case Worker to join our Riverbed Action Group Outreach Support Services (RAGOSS) team in Mount Isa.

About the Role The Case Worker will provide client-centred case management and practical support to individuals experiencing homelessness or who are at risk of homelessness.

Working closely with clients, you will identify their individual needs, develop and monitor case plans, coordinate referrals and connect them with appropriate services and resources. You will play an important role in helping clients overcome barriers, access essential support and work towards greater stability, independence and improved wellbeing.

Key Responsibilities

- Conduct client assessments to identify individual needs, circumstances, risks and support requirements.

- Develop, implement and regularly review individualised case plans in partnership with clients.

- Provide ongoing case management, advocacy and practical support to clients experiencing or at risk of homelessness.

- Coordinate referrals and assist clients to access housing, health, mental health, family support and other relevant services.





- Build positive and respectful relationships with clients, maintaining appropriate professional boundaries.

- Liaise and collaborate with internal teams, government agencies and external service providers to coordinate support and achieve positive client outcomes.

- Monitor client progress, identify emerging needs and adjust case plans where required.

- Maintain accurate and up-to-date client records, case notes, assessments and reports using the SRS client management system.

- Participate in case reviews, team meetings, service planning and other program activities.

- Maintain confidentiality and comply with organisational policies, procedures and relevant legislative requirements.

- Promote a safe working environment by following Workplace Health and Safety requirements and organisational risk management procedures.

- Participate in supervision, training and ongoing professional development.

About You

You are a motivated, compassionate and organised individual who is passionate about supporting people experiencing homelessness and other complex challenges. You can build trusting relationships, communicate effectively and work respectfully with people from diverse backgrounds.

You understand the importance of a person-centred approach and are committed to helping clients achieve meaningful and sustainable outcomes.

Essential Requirements

- Current Australian Driver Licence.

- Current National Police Check or willingness to obtain one.

- Strong written and verbal communication skills.





- Well-developed interpersonal skills, including the ability to build and maintain positive relationships with clients and service providers.

- Ability to work independently, manage competing priorities and contribute effectively within a team.

- Demonstrated understanding of confidentiality, professional boundaries and ethical conduct.

- Cultural awareness and sensitivity when working with Aboriginal and Torres Strait Islander peoples and individuals experiencing vulnerability.

- Ability to maintain accurate client documentation and complete reports.

Desirable Qualifications and Experience

- Certificate IV or Diploma in Community Services, Social Work, Human Services or a related field.

- Previous experience in case management, homelessness services or community support.

- Experience working with individuals experiencing homelessness, housing instability or complex social challenges.

- Familiarity with SRS or other client management systems.

- Knowledge of local support services and referral pathways within the Mount Isa community.

Please send your resume to:

Email: @nwqicss.org

Phone: 07 4749 8*

Office Address:

17 Stanley Street

Mount Isa QLD 4825

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Wednesday 18 November 2026

NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.

📌 RAGOSS Case Worker (Mount Isa)
🏢 North West Queensland Indigenous Community Social Services
📍 Mount Isa