REDRESS CASE WORKER

Full-Time | Cairns

Join a team committed to supporting healing, empowerment and stronger futures for Aboriginal and Torres Strait Islander peoples.

RAATSIC is a proud Aboriginal and Torres Strait Islander community-controlled organisation delivering culturally safe and responsive services across Far North Queensland. Guided by our values of Accountability, Empowerment, Collaboration and Inspire, we work alongside individuals, families and communities to create meaningful and lasting change.

About the Role

We are seeking a compassionate and dedicated Redress Case Worker to support Aboriginal and Torres Strait Islander people engaging with the National Redress Scheme.

Working within our Community Services team, you will provide trauma-informed case management, advocacy, referrals and practical support to survivors of institutional child sexual abuse. You will work alongside clients throughout their redress journey, helping them understand the process, access appropriate supports, and make informed decisions in a culturally safe, respectful and person-centred environment.

This is an opportunity to make a genuine difference by supporting healing, self-determination and access to justice for Aboriginal and Torres Strait Islander peoples.

The Opportunity

In this role you will:

- Provide culturally safe, client-centred case management and support services to individuals engaging with the National Redress Scheme.

- Assist clients to understand the redress process and complete applications and supporting documentation.

- Deliver trauma-informed, strengths-based support tailored to each client's circumstances, goals and needs.

- Undertake assessments and develop support plans that promote healing, wellbeing and positive outcomes.





- Advocate on behalf of clients and facilitate referrals to internal and external support services, including counselling, legal and wellbeing services.

- Develop and maintain strong working relationships with community members, service providers and key stakeholders.

- Maintain accurate client records, case notes and reporting requirements in accordance with legislative and organisational standards.

- Participate in community engagement and outreach activities to increase awareness of redress support services.

- Contribute to continuous improvement, quality assurance and a collaborative team workplace.

- Promote the rights, dignity and self-determination of Aboriginal and Torres Strait Islander peoples.

About You

You are passionate about supporting Aboriginal and Torres Strait Islander peoples and are committed to delivering culturally secure, respectful and trauma-informed services.

You will bring

- Demonstrated experience in case management, advocacy or support services within the community services sector.

- Knowledge of trauma-informed practice and experience supporting people impacted by complex trauma.

- Strong understanding of culturally safe and person-centred practice.

- Excellent communication, engagement and relationship-building skills.





- The ability to work sensitively and respectfully with individuals sharing highly personal and complex experiences.

- Strong organisational and time-management skills, with the ability to manage competing priorities.

- Relevant qualifications in Community Services, Human Services, Social Work or a related field, and/or demonstrated equivalent experience.

- An understanding of the challenges facing Aboriginal and Torres Strait Islander peoples and communities, and a commitment to culturally safe practice.

- Experience working within an Aboriginal and Torres Strait Islander community-controlled organisation will be highly regarded.

Why Join RAATSIC?

- Salary packaging benefits of up to $15,900 per annum.

- Supportive and collaborative team environment.

- Ongoing professional development and training opportunities.

- The opportunity to work within a culturally safe and community-focused organisation.

- A rewarding role where you can contribute to healing, empowerment and positive outcomes for Aboriginal and Torres Strait Islander peoples.

Mandatory Requirements

- Current C Class Driver Licence.

- Current Blue Card, or the ability to obtain one prior to commencement.

- Ability to travel as required in the course of your duties.

Identified Position

As a proud Aboriginal and Torres Strait Islander community-controlled organisation, this is an identified position and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Apply Now

We encourage interested applicants to apply as soon as possible. Applications will be reviewed as they are received and RAATSIC reserves the right to close this advertisement early should a suitable candidate be identified.

📌 Redress Support Scheme - Case Worker (Cairns)
🏢 Remote Area Aboriginal and Torres Strait Islander
📍 Cairns