Agency Department of Health Work unit Revenue Services, Patient Accounts

Job title Revenue Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $79,664 - $90,824 Location Darwin

Position number 1681 RTF 360771 Closing 17/11/2026

Contact officer Aisyah Fagih, Manager Revenue Services Patient Accounts on 08 8922 8165 or [email protected]

About the agency http://www.health.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=360771

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Provide comprehensive Revenue support to ensure accurate financial classification of patients and to raise appropriate invoices for all services provided by The Royal Darwin Hospital and Palmerston Regional Hospital to achieve optimum revenue generation.

Context statement The position is required to work to agreed priorities with attention to detail and within timelines. A key contributor working in a small professional team, with a multi-skilled, customer focused and process improvement mindset.

Key duties and responsibilities

1. Responsible for processing large volumes of Chargeable Patient invoices and Inpatient Hospital claims with attention to detail and





integrity of data, working in a dynamic environment and subject to strict deadlines.
1. Undertake follow-up of outstanding insurer and Medicare ineligible invoices to support timely revenue collection and reduce

potential aged debt, including escalating complex matters where required to Senior Revenue Officer.
1. Provide front line support for the Patient Account Office, including front counter customer services, and receipt of payments,

including cash, cheque and electronic payments.
1. First point of contact for accounts queries across the regions and providing resolutions in relation to revenue financial categories,

schedule of fees and Billing processes.
1. Responsible for financial category identification validation and identifying issues and correcting transactions that interface with the

Government Accounting System (GAS) for correct alignment of revenue.
1. Timely identification, verification and action of financial reports for revenue invoicing.
2. Thorough knowledge and compliance of NT Fees and Charges Manual, the Health Insurance Act, National Health Reform Agreement,

Medicare Benefits Schedule and work within set governance structures.
1. High level of motivation, prioritisation and ability to work with minimal supervision, within a customer focused delivery mindset.
2. Follow defined service quality standards, work health and safety policies and procedures relating to the wok being undertaken in

order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1.



Demonstrated ability to accurately process large volumes of Chargeable Patient Invoicing and Inpatient Hospital claims using an

Enterprise billing system or similar.
1. High level ability and experience in front line counter customer service, providing professional advice/ support to clients and

receipting of payments including cash, cheque and electronic.
1. Proven ability to identify, investigate, provide informed financial fee advice and resolve queries within the revenue standards.
2. Demonstrated professional skills with the ability to set priorities and work under pressure perform without supervision and prioritise

conflicting demands.
1. Demonstrated high-level attention to detail in the identification of revenue generation to reduce potential revenue loss using patient

records/ data and completing daily audits.
1. Proven ability to comply with the relevant legislation/regulations and adhere to governance structures.
2. Highly developed communication skills, both written and verbal, across a broad and varied stakeholder group, including the ability to

interact effectively with people of diverse cultures.
1. Consistently positive punctuality and attendance with the ability to enthusiastically work within a team and use own initiative to

complete tasks within critical deadlines.

Desirable

1. Experience in hospital or health service environment.

Further information Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or body substances), check with contact person for requirements.

📌 Revenue Officer (Darwin)
🏢 NT Health
📍 Darwin