Join our Distribution Governance team and help support a leading financial services organisation’s third-party distribution network. We make sure broker commissions are delivered accurately, efficiently and in line with regulatory and governance requirements, while strengthening broker relationships and supporting the growth of the retail banking business.
The role
You’ll lead the day-to-day broker commissions operation, setting priorities, monitoring delivery and resolving or escalating issues in a timely manner. You’ll oversee end-to-end commission payments and reporting, making sure service levels, quality standards and control requirements are met.
Using operational and payment data, you’ll identify trends, address root causes and manage emerging risks. You’ll drive improvements focused on simplification, automation and scalability, partnering with business, product and technology teams from discovery through to implementation. You’ll also be a key contact for broker and aggregator enquiries, and maintain the commissions documentation framework so procedures and training materials stay accurate and current.
What you’ll bring
- Experience in financial services operations, payments, commissions or another regulated environment
- Strong SQL or data analytics skillset is required
- Robust operational delivery skills, with attention to detail and a practical risk and controls mindset
- Experience supporting process, system or control improvements, including requirements, testing or implementation
- An analytical, curious approach, using data to identify risks and drive improvements
- Strong communication and stakeholder management skills
- Experience with broker commissions, lending products or third-party distribution is valued
What we offer
- Additional wellbeing and service-based leave
- Generous paid parental leave and transition support
- Paid volunteer leave and donation matching
- Employee Assistance Program and wellbeing benefits
- Salary packaging options
- Learning and development, including professional membership reimbursement