Rostering & Recruitment Coordinator

Infinity Support Services | Disability & Community Services Location: Werribee, VIC

Employment Type: Full-Time

About Infinity Support Services

Infinity Support Services is a growing NDIS provider committed to delivering high-quality, person-centred disability support services across multiple regions in Australia. As our organisation continues to expand, we are looking for an experienced, motivated and highly organised Rostering & Recruitment Coordinator to join our team.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in keeping operations running smoothly.

About the Role

As our Rostering & Recruitment Coordinator, you will play a key role in managing workforce scheduling, recruitment and day-to-day staffing operations across our disability support services. You will be responsible for overseeing rostering activities, coordinating end to end recruitment processes and supporting a small team of rostering officers to ensure our services are appropriately staffed, compliant and operating efficiently.

We are looking for someone who takes initiative, demonstrates strong leadership and can confidently manage competing priorities while maintaining excellent communication with staff and management.

Key Responsibilities

Rostering & Workforce Coordination

- Oversee and coordinate staff rosters across SIL accommodation and community support services.
- Ensure shifts are appropriately allocated, maintained and communicated to employees.
- Proactively manage shift vacancies, leave requests, cancellations and last-minute staffing changes.
- Monitor staffing levels, employee availability, overtime and roster efficiency.




- Ensure rosters align with participant support requirements, operational budgets and SCHADS Award conditions.
- Review timesheets and identify discrepancies prior to payroll processing.
- Maintain accurate rostering records and workforce information.

Recruitment & Onboarding

- Coordinate end-to-end recruitment activities, including job advertisements, applicant screening and interviews.
- Identify staffing requirements and proactively build recruitment pipelines.
- Coordinate reference checks, pre-employment documentation and compliance requirements.
- Support employee onboarding, induction scheduling and workforce readiness.
- Work closely with management to ensure recruitment activities align with operational requirements.

Team Coordination & Operational Support

- Provide daily guidance, direction and support to the rostering team.
- Delegate tasks, monitor workloads and ensure deadlines are consistently achieved.
- Identify process improvements to increase efficiency, accuracy and communication.
- Maintain clear communication with support workers, program coordinators and management.
- Escalate staffing shortages, compliance concerns and operational risks appropriately.
- Prepare regular workforce, rostering and recruitment updates for management.

About You





We are seeking a confident and solutions-focused individual who can take ownership of their responsibilities and contribute positively to our growing operations team. To be successful, you will ideally have:

- Previous experience in rostering, workforce coordination or recruitment, preferably within the NDIS or community services sector.
- Strong knowledge of the SCHADS Award and disability support workforce requirements.
- Experience coordinating or supervising a small team.
- Excellent organisational, time management and problem-solving skills.
- Confidence managing competing priorities and working under pressure.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Proficiency with rostering systems, Microsoft Office and administrative platforms.
- A proactive attitude and the ability to work independently while collaborating with management.

Experience using Visual Care or similar NDIS rostering software will be highly regarded.

What We Offer

- An opportunity to join a growing and expanding NDIS organisation.
- A supportive and collaborative management team.
- A varied role with genuine responsibility and ownership.
- Opportunities to contribute to operational improvements and workforce development.
- Professional development and career progression opportunities.
- The opportunity to make a meaningful impact on the quality and consistency of disability support services.

Apply Now

If you are an experienced rostering or recruitment qualified who enjoys leading teams, solving problems and working in a dynamic environment, we would love to hear from you. Apply now through SEEK with your resume and a brief cover letter outlining your relevant experience.

Join Infinity Support Services and help us build a reliable, engaged and high-performing workforce.

📌 Rostering and Recruitment Coordinator (Werribee)
🏢 Infinity Support Services Australia
📍 Werribee