About us For over 80 years, our leadership programs, short courses and events have offered industry-leading learning, networking and workforce solutions to support lifelong growth for business and individuals.

At IML we support managers and leaders throughout their journey to create intentional leaders, better managers and leaders for a better society.

About the role The Client Services Advisor is a fast-paced telephone sales role. You will be picking up the phone and connecting with existing and current clients to promote our range of Management and Leadership development solutions.

You'll be engaging in Business Development and Account Management activity, working with a portfolio of clients and campaigns that drive inbound enquiries. You will uncover and develop new opportunities to support the leadership development of individuals and our corporate members.

What You’ll Be Doing

- Making 40-60 outbound calls daily to new and existing clients.
- Building strong relationships with clients, identifying and mapping L&D; requirements and recommending appropriate solutions.
- Managing your CRM pipeline and staying organised.




- Creating long lasting relationships with ongoing support with corporate members.

Who We’re Looking For You’ll likely be someone who has:

- Experience dealing with HR & Learning and Development professionals.
- Experience in the Education or Learning and Development industries, highly regarded.
- Proactive, curious, and willing to put in the work.
- A record of strong sales performance.
- Strong solution selling, business development skills and experience in CRM - we use Salesforce.
- Excellent time management and organisational skills with attention to detail and the ability to multi-task and remain calm under pressure.
- Is motivated by growth, challenge, and earning potential.
- Learns quickly and applies feedback.
- Stays resilient when things get tough.

What we offer

- This is a Brisbane CBD based role, 3 days in office per week.
- Commissions - an uncapped incentive program.
- Membership of IML and opportunities for formal training to develop your career.
- Training to develop your potential with a supportive team and plenty of opportunities to shine.

📌 Sales Representative - Phone based (Brisbane)
🏢 Institute of Managers and Leaders
📍 Brisbane