Sales Support / Administration Officer | Fortitude Valley, Brisbane | Full-Time, Permanent

Role highlights

- $70,000 salary package.
- Full-time, permanent opportunity, Monday to Friday (8:30 am – 5:00 pm).
- A varied role combining showroom customer engagement, sales support and administration.
- Work with a premium range of flooring and window furnishing solutions.
- Join a friendly, supportive team with a strong focus on customer experience and collaboration.

About the Company Competitive Advantage HRM & Recruitment is hiring on behalf of our client.

Our client is an established Australian retailer specialising in premium flooring and window furnishing solutions, with a strong national presence and a history dating back to 1959.

Offering an extensive range of products, including carpet, timber, laminate, luxury vinyl, hybrid flooring, rugs, shutters and blinds, they help customers transform their homes with quality products and personalised advice.

The business prides itself on creating a supportive and positive workplace culture where teamwork, active listening, guided expertise and exceptional customer service are at the heart of everything they do.

About the Role

We are looking for a vibrant, customer-focused Sales Support / Administration Officer to join our client's showroom and administration team in Fortitude Valley.

This is a varied, full-time permanent position combining hands-on showroom customer engagement with essential back-office administration.

You will be one of the first points of contact for customers, guiding them through the product range,



understanding their needs and providing knowledgeable advice to help them make informed decisions.

Alongside customer consultations, you will support the sales process from initial enquiry through to quoting and follow-up, while ensuring day-to-day administration runs smoothly and the showroom is always presented to a high standard.

Key responsibilities include:

- Provide day-to-day administrative support to the showroom and sales team.
- Welcome customers and guide them through the extensive range of flooring and window furnishing products.
- Understand customer requirements and provide tailored product recommendations and practical design advice.
- Prepare accurate customer quotes and proactively follow up after showroom visits.
- Identify opportunities to add value through complementary products and solutions.
- Assist with order processing, customer records and general office administration.
- Manage incoming phone calls, emails and customer enquiries.
- Maintain a clean, organised and inviting showroom, ensuring displays and product samples are presented to a high standard.

About You

You are a naturally friendly, organised and customer-focused individual who enjoys balancing customer interaction with administrative responsibilities. You take pride in your communication,



attention to detail and ability to make customers feel welcome and supported.

Essential

- Previous experience in sales support, administration, showroom or retail environments.
- Strong verbal and written communication skills, with a confident and approachable manner.
- A genuine passion for customer service and the ability to build positive customer relationships.
- Strong organisational and multitasking skills, with the ability to prioritise competing tasks.
- Excellent attention to detail and accuracy, particularly when preparing quotes and managing customer information.
- A proactive attitude and willingness to support the broader team.

Desirable

- Experience within the flooring, building, construction, interiors or home improvement industries.
- Experience preparing customer quotes, processing orders or supporting a sales pipeline.
- An interest in interior design, home styling and product selection.

What's On Offer

- $70,000 salary package.
- Full time, permanent employment.
- Monday to Friday working hours, 8:30 am – 5:00 pm.
- Convenient Fortitude Valley showroom location.
- Friendly, supportive and collaborative team environment.
- Opportunity to work with an extensive range of quality flooring and window furnishing products.
- A varied role offering a balance of customer interaction, administration and sales support.

Recruitment Process

The recruitment process is managed by the experienced team at Competitive Advantage HRM & Recruitment, who will handle candidate assessment and introduction of suitable candidates directly to the company.

📌 Sales Support / Administration Officer (Australia)
🏢 Competitive Advantage HRM u0026 Recruitment
📍 Australia