Company Description

Paper + Spark is an award-winning marketing agency, recognized as the Australian Marketing Institute Marketing Agency of the Year in 2026. The team is made up of senior communications, PR, and marketing strategists, content producers, creators, and educators with deep expertise in digital, content marketing, social media, influencer strategy, copywriting, data, insights, and media. The agency fosters curiosity, continuous learning, and innovation, encouraging team members to think differently and explore new perspectives.

Paper + Spark operates its own creative innovation lab, transforming strong ideas into impactful campaigns. The agency has deep vertical experience across Healthcare, Financial Services, Utilities, and FMCG, offering opportunities to work on complex and meaningful client challenges.

Role Description The Senior Account Manager (Healthcare) is a full-time, hybrid role based in Sydney, NSW. This role is responsible for leading healthcare client accounts, building trusted relationships, and acting as a strategic partner to client stakeholders.

You will act as the primary link between the agency and its clients sitting at the intersection of creativity, science and regulation, focusing on flawless delivery for all agency jobs, nurturing long-term relationships and driving revenue growth. A SAM must be able to expertly navigate a highly regulated environment and creative excellence with strict medical compliance standards. They act as the bridge between pharmaceutical brand managers and the medical writing team, supporting the senior team in leading strategic planning of campaigns, overseeing and delivery of projects plus management and mentoring of junior account management staff.





Key Responsibilities

Client Relationship Management:

· Serve as the primary point of contact for all day-to-day relationship

· functioning, ensuring client satisfaction and proactively resolving

· issues.

· Building robust trusted relationships with brand, marketing, medical

· and compliance stakeholders.

· Lead client meetings, status calls, and presentations with confidence

Project management and campaign oversight:

· Deliver end to end project management across key accounts, different

· brands and different projects, including receipt of brief from client,

· estimating, budget management, internal staff briefings, timelines and approval of jobs

· Ensure seamless delivery ensuring work is delivered on time, on budget

· Own timelines, scopes, budgets, and resourcing plans

· Brief internal teams clearly and strategically, translating medical and regulatory requirements into actionable creative direction

· Anticipate risks, manage scope creep, and resolve issues before they escalate

Scientific Briefings:

· Translate complex healthcare briefs into clear creative direction for creative, editorial and digital teams that respect the technical constraints of the health sector.

Uphold Regulatory Compliance & Medical Review:





- Ensure all campaign materials—from digital ads to clinical white papers—comply with MA code (Medicines Australia Code of Conduct edition 20) guidelines and the Therapeutic Goods Advertising Code.
- Coordinate medical/legal/regulatory (MLR) review processes and approvals
- Maintain accurate documentation and version control across all deliverables
- Manage Medical KOL Liaison: Collaborate with medical experts and spokespeople to translate complex clinical data into meaningful "behaviour change" stories for patients and HCPs.
- Support Strategic Brand Stewardship: Act as the brand champion for their portfolio, leading long-term planning, supporting to translate client goals into actionable marketing strategies and growth plans.
- Stakeholder Management: Manage relationships with diverse stakeholders,
- including pharmaceutical brand managers, medical affairs teams, and legal
- reviewers.
- Business Development: Identify organic growth opportunities within existing portfolios.

Team Leadership:

- Mentor junior account managers and coordinate cross-functional teams (Creative, Media, Medical and Production).
- Model best practice account management and agency values

Required Skills & Qualifications

Experience (essential)

- Typically 4–6+ years in account management, specifically within a healthcare advertising agency.

Experience (desired):

- Exposure to both HCP and consumer health campaigns
- Experience mentoring junior team members
- Exposure with talent management/influencer management.

Education:

A Bachelor’s degree in Marketing, Communications, Business, or a Science-related discipline (e.g., Biology, Pharmacy) are highly preferred.

📌 Senior Account Manager (Healthcare) (Sydney)
🏢 Paper + Spark
📍 Sydney