The Company/n

/n Our client is a well-established government organisation dedicated to delivering exceptional customer experiences and making it easier for people to access essential government services./n

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/n They are seeking an enthusiastic and motivated Senior Call Centre Representative to join their energetic, high-performing team in this exciting contract opportunity. The role will run from 23 November 2026 to 31 December 2026 and is based in Parramatta./n

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Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement./n

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/n The Job/n

/n Reporting through to a Team Leader, you will be responsible for the following duties:/n

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- Respond to customer enquiries via phone, email, and online channels.

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- Investigate Portal issues and determine next steps.

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- Provide accurate information and guidance on planning processes.

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- Escalate complex matters and ensure timely follow-up.

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- Support customers with Portal and general planning enquiries.

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- Triage calls,



emails, and webforms for resolution or escalation.

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- Liaise with internal teams and other agencies to verify information and assist customers.

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You/n

/n To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:/n

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- Minimum of two years’ experience in a contact centre environment.

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- Experience within the government sector is desirable.

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- Strong written and verbal communication skills.

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- Ability to work across multiple systems simultaneously.

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- Excellent customer service skills and a high level of attention to detail.

/n /n How to apply/n

/n Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board./n

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/n Please note that only shortlisted candidates will be contacted.

📌 Senior Call Centre Representative | NSW Government (Sydney)
🏢 SB Recruitment
📍 Sydney