About the company

Universal Fans is an established retail business specialising in ceiling fans and ventilation products, with multiple e-commerce stores and is the national distributor for the Fanco and Claro brands.

Are you in the lighting/ceiling fan industry? This job may be for you.

We're looking for a highly energetic and experienced senior customer service and sales representative who can learn very quickly and hit the floor running! Based in Melbourne with an experienced team to help develop the right person, you will have the opportunity to shine and showcase your sophisticated customer service and sales skills. If this sounds like you, please read on.

The Senior Customer Service and Sales Representative is responsible for:

- Providing prompt and knowledgeable pre- and post-sales support, including product recommendations, pricing, availability, technical enquiries, deliveries and returns.
- Handling customer enquiries via Salesforce, phone and live chat.
- Liaising with suppliers regarding product information, pricing, stock and delivery timeframes.
- Processing customer returns for change of mind and faulty products.

The successful candidate must have:

- Min 3-4 years’ experience / knowledge in technical products;
- Excellent written and verbal communication skills with a friendly, customer-focused approach.
- Strong organisation,



time management skills and ability to prioritise.
- Attention to detail.
- Robust problem-solving skills, with the ability to confidently manage complex customer issues and resolve disputes professionally.
- Confidence working with technical information and systems.
- Experience with CRM and ERP systems (e.g. Salesforce and MYOB).
- A reliable, positive, and team-oriented attitude.
- Experience with technical or electrical products is highly regarded.

Start Date December 2026 What's in it for you?

- A competitive salary to tempt only the best applicants (based on experience)
- Monday to Friday, secure full time work - no more weekends!
- Extensive and structured training in ventilation products and the online retail industry;
- Office is based in Oakleigh South with convenient onsite/curbside parking;
- Compliance with COVID-19 safety and legal precautions;
- A positive, friendly, fun and super supportive team!
- Opportunities for career advancement.

Working in an intimate but very busy setting, this is an exciting opportunity to work with our amazing team. With full and comprehensive training provided for you. If this sounds like the opportunity you've been waiting for, please upload your CV and and cover letter attention to Helen outlining why you are the superstar we’re waiting for!

📌 Senior E-Commerce Customer Service and Sales Representative (Oakleigh South)
🏢 Universal Fans
📍 Oakleigh South