About Heinemann For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries.

Your new job includes

As a Senior Sales Manager you will oversee the Beauty and Fashion departments. Working closely with the Store Manager, you will be responsible for leading and managing people, performance and driving customer service initiatives to ensure we are exceeding customer expectations.

What you will get

- Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during our legendary Family & Friends Sales.
- Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
- Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognize your impact.
- Work-Life Balance - Enjoy free on-site parking and fixed rosters for Retail positions.
- Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e-learning platforms.
- Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
- Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.
- Celebrate You – We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!

You will responsible be for (but not limited to):

Customer / External Contracts





- Develops and drives initiatives to ensure a high level of customer service
- Delivers a high level of customer service both personally and within the team
- Maintains profound relationships with vendors and suppliers
- Effective management of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes
- Must be able to push/pull and carry/lift capacity of up to 20 kilograms
- Required to support with the opening and/ or closing of the premises

Sales / Profit

- Manages and achieves set Key Performance Indicators (KPI’s)
- Analyses and executes actions to develop/correct KPIs
- Accurate and timely execution of monthly/sporadic promotions
- Effective management of data integrity and inventory flow
- Maintains physical security of stock, assets and team
- Provides accurate payment and cash handling in line with company policies and procedures

Team

- Build, lead and develop a high-performing, engaged team.
- Coach, mentor and support Team Leaders and Sales Consultants to achieve performance expectations.
- Recruit, onboard and retain talented team members while supporting succession planning.
- Identify and develop high-potential employees in partnership with the Store Manager.
- Communicate business priorities, promotions and product knowledge to the team.
- Ensure team members receive the training, support and development required to perform successfully.
- Monitor team performance, provide regular feedback and manage attendance.
- Drive sales results while ensuring compliance with company policies and procedures.
- Maintain a safe workplace by promoting WHS compliance and secure work practices.
- Ensure compliance with all relevant legislative, regulatory and operational requirements,



including Australian Border Force (ABF), Australian Federal Police (AFP), Sydney Airport (SACL) and the Competition and Consumer Act 2010.

Internal Relationships

- Collaborates with Category Managers and where required - Purchasing on stock position and opportunities
- Working collaboratively with other Store Managers and Sales Managers to innovate and deliver initiatives related to our people, customer and KPI targets

What you should bring along:

- Minimum 5 experience in a complex retail environment
- Ability to effectively lead a team towards clear objectives
- Strong knowledge and experience with sales targets including strategies to effectively drive results
- Ability to build and develop team members
- Experience managing time and attendance systems and rosters
- Extensive knowledge of the category, including latest trends and available products
- Ability to develop relationships with internal and external contacts
- Experience in MS-Office and SAP/R3 (Retail) or similar ERP system

But it is not just all about us! At Heinemann we offer a great working environment with plenty of perks! We have staff discount from our retail outlets when you travel, career development opportunities, corporate activities (Birthdays celebrations, Heinemann Heroes, Family & Friends sales), but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.

Sound like you? We would love to hear from you, please submit your resume by clicking on the' apply now' button below. Note only shortlisted candidates will be contacted.

The Senior Sales Manager may be contacted in the event of reasonable circumstances to occur outside of normal business hours and that contact may be made via phone call, SMS or email. In the event of an emergency, the contact will always be attempted first by phone call.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.

📌 Senior Sales Manager (Sydney)
🏢 Heinemann Oceania
📍 Sydney