Exciting opportunity to work with a Federal Client || Flexibility of working in Hybrid role | Long Term /n Role: Salesforce Application Support || Hybrid Opportunity || 12 Months Long ContractLocation: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office) Key Responsibilities /n /n
- Provide Level 2 application support and resolve complex Salesforce incidents.
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- Mentor junior team members and manage critical incidents.
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- Apply ITIL practices for incident, request, and service management.
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- Coordinate releases, UAT/BVT, change management, and CAB activities.
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- Analyse data and identify trends/root causes using Excel.
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- Manage internal and external stakeholders and communicate technical issues effectively.
/n Essential Skills/n /n
- Salesforce Admin certification: ADM211 or minimum ADM201.
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- 7+ years’ experience within the Salesforce ecosystem.
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- Hands-on team management experience in an enterprise Salesforce environment.
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- Strong service delivery and stakeholder management experience.
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- Experience with Salesforce Vlocity,
Service Cloud, Einstein Analytics and/or Health Cloud.
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- Experience using GitLab for Salesforce deployments.
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- Strong troubleshooting, ITIL, and Excel reporting skills.
/n Desirable/n /n
- ITIL Foundation certification.
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- Jira and Confluence experience.
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- Valuable understanding of Agile/Scrum methodologies.
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What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now./n
/nIf you're interested in this role send your updated CV at
[email protected]/n
/nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career./n
/nAt Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!What you need to do now/n
/n #3026919/n
📌 Senior Salesforce Application Support Analyst (Melbourne)
🏢 Hays
📍 Melbourne