Exciting opportunity to work with a Federal Client || Flexibility of working in Hybrid role | Long Term

Role: Salesforce Application Support || Hybrid Opportunity || 12 Months Long Contract

Location: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office)

Key Responsibilities

Provide Level 2 application support and resolve complex Salesforce incidents.

Mentor junior team members and manage critical incidents.

Apply ITIL practices for incident, request, and service management.

Coordinate releases, UAT/BVT, change management, and CAB activities.

Analyse data and identify trends/root causes using Excel.

Manage internal and external stakeholders and communicate technical issues effectively.

Essential Skills

Salesforce Admin certification: ADM211 or minimum ADM201.

7 years' experience within the Salesforce ecosystem.

Hands-on team management experience in an enterprise Salesforce environment.

Strong service delivery and stakeholder management experience.

Experience with Salesforce Vlocity, Service Cloud,



Einstein Analytics and/or Health Cloud.

Experience using GitLab for Salesforce deployments.

Strong troubleshooting, ITIL, and Excel reporting skills.

Desirable

ITIL Foundation certification.

Jira and Confluence experience.

Valuable understanding of Agile/Scrum methodologies.

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If you're interested in this role send your updated CV at [email protected] If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.

We actively encourage people from diverse backgrounds to apply! What you need to do now Please click here to apply.

📌 Senior Salesforce Application Support Analyst (Melbourne)
🏢 Arjun Singh
📍 Melbourne