Closes: 18 November 2026

Classification: Administrative Services Officer Class 6

Salary: $102,657 - $116,592 plus superannuation

Position No: 49869

Directorate: Justice and Community Safety

Advertised (Gazettal date): 04 November 2026

Contact Officer: Michelle Palmer on [email protected] or (02) 6205 9650

Details: About the Role The ACT Courts and Tribunal is seeking a motivated and capable leader to join the Magistrates Court as Senior Team Leader in the Family Violence and Protection Unit.

This is an exciting opportunity to lead a high-performing team that delivers essential registry, administrative and client services supporting Family Violence and Protection matters before the Magistrates Court. Working closely with the Assistant Director and broader leadership team, you will contribute to the effective operation of the registry while supporting continuous improvement, service excellence and staff development.

In this role, you will oversee the day-to-day activities of the Family Violence and Protection Team, provide leadership and support to staff, and work closely with a range of stakeholders including judicial officers, legal practitioners, court staff and government agencies. You will be responsible for managing operational priorities, resolving complex enquiries and supporting staff in a sensitive environment.

This position may be exposed to sensitive and/or traumatic situations and material. Please speak with the contact officer to discuss the interactions and/or material you might be exposed to.

About ACT Courts and Tribunal The ACT Courts and Tribunal (ACTCT) supports the administration of justice in the ACT by delivering high-quality services to judicial officers, tribunal members, court users and the wider community. Through a range of registry, court support, forensic, corporate and strategic services, ACTCT plays a vital role in ensuring the effective operation of the Supreme Court, Magistrates Court and ACT Civil and Administrative Tribunal (ACAT).

What You'll Do

This role requires sound judgement, resilience and professionalism, with the ability to lead a team in a complex and sensitive environment. You will play a key role in ensuring court users, judicial officers, legal practitioners and stakeholders receive high-quality and timely support services. Leading a dedicated registry team,



you will oversee the delivery of administrative and client services, provide expert advice on operational and procedural matters, and ensure compliance with relevant legislation and court processes.

You will build strong relationships with a range of stakeholders, contribute to strategic and operational priorities, and drive a culture of continuous improvement, innovation and service excellence. A strong focus on staff development, performance and wellbeing will be essential to fostering a capable and high-performing team.

What We're Looking For To be successful in this role, you will be an experienced leader who enjoys supporting and developing others to achieve positive outcomes. You will bring strong analytical and decision-making skills, with the ability to interpret legislation, policies and procedures and provide considered advice in a complex environment. You will have a track record of improving processes and service delivery, coupled with excellent communication and stakeholder management skills.

The role requires someone who can contribute to strategic objectives while maintaining a strong focus on day-to-day operations and customer service excellence. Above all, you will demonstrate resilience, professionalism and sound judgement, and be comfortable working in an environment that deals with sensitive and often complex matters.

We are committed to creating an inclusive setting where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

- Computer literacy skills are relevant to this role as you will use several computer software programs to undertake the tasks of this role.




- To be eligible for permanent or temporary employment within the ACT Public Service you must be an Australian citizen, a permanent resident or hold a valid work visa.
- If an officer no longer holds a visa that permits them to work in Australia, their employment with the ACT Public Service (ACTPS) will be terminated.
- The successful candidate will be required to undergo a National Criminal History check.
- This position does not require a Working with Vulnerable People check.
- This position does not require a pre-employment medical.

Note: This is a permanent position.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Due to operational requirements, hybrid working arrangements are not suitable for this position. The successful applicant will be required to undergo a National Criminal History Check.

How to Apply: We encourage applicants to contact the contact officer (Michelle. [email protected]) via email to schedule a conversation about the position. This is an opportunity to learn more about the role, the team, and what the position involves before lodging an application.

Please provide

- A statement of no more than two pages outlining how your skills, experience and capabilities align with the Professional/Technical Skills and Knowledge, and Behavioural Capabilities detailed in the attached Position Description; and
- A current curriculum vitae, including the contact details of a referee (preferably your current supervisor).

You are encouraged to review the following links which may assist you with your application:
- How we hire – Applicant information kit
- How we hire – Submit your application
- How we hire – Prepare your application

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

📌 Senior Team Leader, Magistrates Court Family Violence and Protection Unit | Full-time Permanent (Canberra)
🏢 Justice and Community Safety
📍 Canberra