About EPIC

Empowering People In Communities (EPIC) is a community-focused organisation delivering quality disability and support services across the Pilbara and Goldfields regions of Western Australia. At EPIC, we are committed to empowering individuals to live meaningful, independent and connected lives. Our team plays an important role in ensuring participants receive safe, reliable and high-quality services.

About the Role

We are seeking a highly organised, proactive and detail-oriented Service Administrator to join our Kalgoorlie team. This position is ideal for someone with strong administrative skills and previous experience in staff rostering, scheduling or workforce coordination, preferably within the disability, aged care or community services sector.

Reporting to the Regional Operations Manager, Goldfields, you will provide essential administrative and operational support, assist with rostering coordination, maintain accurate participant and service records, and support compliance and quality assurance activities.

The successful candidate will be confident managing competing priorities, communicating with different stakeholders and working in a fast-paced service delivery environment.

Key Responsibilities

Rostering & Operational Support

- Assist with preparing, maintaining and updating staff rosters to support operational requirements.
- Coordinate roster changes, shift adjustments and staff availability.
- Communicate roster updates promptly and professionally with relevant team members.
- Assist with identifying and resolving rostering gaps, scheduling conflicts and operational changes.
- Maintain accurate rostering and scheduling information within organisational systems.




- Work closely with the Operations team to support continuity of participant services.

Administration & Compliance

- Maintain accurate and up-to-date participant documentation and service records.
- Monitor compliance dashboards, funding information, billable hours and documentation expiry dates.
- Assist with quarterly funding reviews, documentation audits and quality assurance activities.
- Identify documentation gaps and follow up with relevant team members to ensure timely resolution.
- Support incident, feedback and complaint reporting processes.
- Maintain organised electronic filing systems and accurate data across internal platforms.

Service & Team Coordination

- Manage incoming enquiries and referrals through email and online systems.
- Assist with participant intake documentation and referral processes.
- Provide administrative support to the Regional Operations Manager and Support Coordination team.
- Support continuous improvement initiatives across service delivery and administration.

About You

We are looking for someone who can work independently, stay organised under pressure and support the smooth day-to-day operation of our services. Essential Skills & Experience

- Previous experience in staff rostering, scheduling or workforce coordination.




- Demonstrated experience in administration or operational support.
- Strong organisational skills and the ability to manage competing priorities.
- Excellent attention to detail and accuracy in record keeping.
- Strong written and verbal communication skills.
- Confidence using Microsoft Office, particularly Excel and Outlook.
- Ability to learn and confidently use rostering and administrative systems.
- Ability to work independently and collaboratively within a team.

Highly Regarded

- Experience in rostering within disability services, aged care, healthcare or community services.
- Knowledge of the NDIS and associated documentation and compliance requirements.
- Experience using electronic rostering, scheduling or client management systems.
- Experience with compliance monitoring, audits and reporting.
- Understanding of workforce scheduling requirements in a service delivery environment.

What We Offer

- Full time employment
- Salary packaging options available.
- Supportive and collaborative team environment.
- Opportunity to develop skills in rostering, operations, compliance and quality assurance.
- Meaningful work supporting services that make a difference in our community.

How to Apply Please submit your CV and a brief cover letter to [email protected] or click Apply.

Applications will be reviewed as they are received.

EPIC is an Equal Employment Opportunity employer that values diversity and encourages applications from all people, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse backgrounds.

📌 Service Administrator (Kalgoorlie - Boulder)
🏢 Empowering People In Communities (EPIC
📍 Kalgoorlie - Boulder