About us

Hyworth Forklifts is proudly celebrating 20 years as a trusted specialist in forklift hire, sales and service across Sydney's warehouse and logistics sector. Established in 2006, we run a modern fleet including lithium electric counterbalance forklifts, reach trucks, walk-behinds, LPG forklifts and pallet movers.

Our business is growing strongly, and we're creating a new senior role to lead our service operation.

About the role

You'll run our workshop and field service team day to day. You'll set the priorities, back up the mechanics on technical issues and make sure every machine goes out right.

It's a leadership role first, but you're still a forklift tech at heart and happy to grab the tools when the job needs it.

The role is based in our Prestons workshop, with occasional site visits to support our field mechanics when needed.

Start date: late January 2027.

What you'll do

Workshop and field service

- Lead, support and develop our in-house mechanics and contractors

- Set and manage workshop priorities and job scheduling

- Manage field service enquiries, breakdowns and repairs across Sydney

- Be the first point of contact for technical questions and fault-finding

- Handle technical issues with machines in transit, working with our rental coordinator

Quality and approvals

- Quality-check machines before they go out to customers

- Review and approve job cards and field service work orders

- Maintain service records and the servicing schedule for our hire fleet

Planning and coordination

- Work with our sales team to set realistic ready dates for sold and hired machines

- Manage spare parts stock and work with suppliers on technical issues

Safety

- Make sure all equipment meets safety and regulatory standards





- Promote a safe workshop through training and clear procedures

Reporting and improvement

- Report workshop costs and revenue at our weekly sales and operations meeting

- Keep workshop procedures up to date and suggest better ways of working

About you

- Trade qualified in a relevant field, such as forklift, diesel, heavy vehicle, automotive or auto electrical

- Robust forklift industry experience, with solid mechanical, hydraulic and electrical knowledge

- Experience leading or supervising a team of technicians, or ready to step up into management

- Confident making technical calls and solving problems under pressure

- Excellent communication skills with staff, customers and suppliers

- Comfortable using job management software and basic computer systems

- Current Australian driver's licence; High Risk Work Forklift Licence (LF) highly regarded

- Full working rights in Australia

- Strong commitment to safety, with a proactive and reliable work ethic

What's on offer

- $110,000 – $120,000 base salary (based on experience) + superannuation

- Performance bonus program

- Laptop and mobile phone

- Flexible salary packaging, including novated vehicle leasing for eligible employees
- A senior role with real ownership, working directly with the director

- Be part of a growing, established business

- Loyalty reward: a $5,000 fully funded dream trip after 5 years of continuous service

How to apply A telephone interview will be arranged first, followed by an in-person interview for suitable candidates. Successful applicants will need to complete a pre-employment medical and background check.

Click Apply and attach your CV and a short cover letter outlining your technical and leadership experience. We look forward to hearing from you!

📌 Service and Operations Manager - Forklifts (Prestons)
🏢 Hyworth Forklifts
📍 Prestons