About the role

Acorn Stairlifts is seeking a Service and Installation Technician to join our growing team in the Newcastle area. This is a full-time position that plays a vital role in delivering exceptional service to our customers. As a Service and Installation Technician, you will be responsible for the professional installation, maintenance, and repair of stairlifts and related mobility equipment.

This role is essential to ensuring our customers receive reliable, safe, and high-quality service that enhances their quality of life and independence.

Key responsibilities

- Install stairlifts and mobility equipment at customer premises, ensuring all work is completed to the highest safety and quality standards

- Perform routine maintenance and servicing of installed equipment to ensure optimal performance and customer satisfaction

- Diagnose and repair faulty stairlifts and related equipment, using technical knowledge and problem-solving skills

- Conduct thorough safety inspections of equipment prior to customer handover and during service visits

- Maintain detailed records of all installations, maintenance work, and repairs completed

- Communicate professionally with customers, explaining technical information in an accessible manner and providing advice on equipment care

- Respond promptly to service calls and emergency repairs to minimise customer disruption

- Follow all health and safety regulations and company procedures at all times

- Transport and manage tools, parts, and equipment efficiently to job sites

- Keep abreast of new product developments and technological advancements in stairlift systems





What we're looking for

- Proven experience as a technician or in a similar hands-on technical role, preferably in the mobility, accessibility, or mechanical installation sector

- Strong knowledge of health and safety regulations, with the ability to work safely in domestic environments

- Proficiency with hand and power tools, and familiarity with mechanical and electrical components

- Excellent diagnostic and problem-solving abilities, with the capacity to work independently and make informed decisions

- Strong communication skills and a customer-focused approach, with the ability to build rapport and provide reassurance to elderly or less mobile customers

- Valid driver's licence as this role involves travelling to customer locations throughout the Newcastle region

- Physical fitness and capability to lift and move equipment

- Attention to detail and commitment to maintaining accurate records and documentation

- Reliability, punctuality, and a professional demeanour in all customer interactions

What we offer

Acorn Stairlifts is committed to supporting our employees with a competitive advantages package designed to enhance your working life.





We offer ongoing technical training and professional development opportunities to help you stay current with industry advancements and progress your career. A supportive and collaborative team environment ensures you will receive mentoring and assistance from experienced colleagues. We provide comprehensive health and safety support, including all necessary protective equipment and resources to work safely. Additionally, we offer competitive remuneration, and recognition of your contributions to our success. We value work-life balance and encourage a healthy approach to employment, supporting our technicians to maintain their wellbeing whilst delivering excellent service to our customers.

About us

Acorn Stairlifts is a leading provider of innovative mobility and accessibility solutions across Australia. We are dedicated to helping people maintain their independence and quality of life through reliable, high-quality stairlift equipment. With a strong commitment to customer service excellence and technical expertise, we have built a reputation for trustworthiness and professionalism.

Our team is passionate about making a positive difference in the lives of our customers, and we foster a workplace culture that values integrity, safety, and continuous improvement.

Apply now

If you are a skilled technician with a passion for delivering excellent customer service and take pride in your workmanship, we would like to hear from you. Please submit your resume, relevant qualifications, and a cover letter explaining your interest in this role to Acorn Stairlifts Pty Ltd. We look forward to welcoming you to our team.

📌 Service and Installation Technician (Newcastle)
🏢 Acorn Stairlifts
📍 Newcastle