Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team The role is part of the independent Line 2 Risk function which is led by the Chief Risk Officer. The Line 2 Risk team is part of the broader CFS Strategy, Risk and Corporate Affairs business unit. We pride ourselves on being a high performing risk team that delivers at pace and in accordance with our CFS and Regulatory purpose.

Your Responsibilities

- Guide adviser NPS and sentiment review to identify insights and support improved customer experiences and products.
- Develop and deliver communication and engagement strategies that support change initiatives and stakeholder readiness.
- Provide governance and consultation across strategic projects, change programs and Distribution-related business risks.
- Support sales and go-to-market strategies, developing effective sales tools, messaging and supporting materials.
- Coordinate sales readiness activities, including communications, training, skills development and business updates.
- Monitor market trends, industry activity and product launches to identify opportunities for sales and business growth.

Your Capability and Experience

- Strong understanding of financial services, market conditions, regulatory requirements and emerging trends.
- Strong knowledge of superannuation and platform operations, including Master Trusts and Wraps.
- Experience managing multiple stakeholders and priorities, with excellent communication and relationship-building skills.




- Commercial mindset with a proactive approach and ability to take ownership and deliver outcomes.
- RG146 certification is required, along with a commitment to CFS values and delivering positive customer outcomes.
- Experience in training and capability development is highly desirable.

What to Expect At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

- Additional day for your birthday
- Hybrid working model
- Access to CFS Employer Super
- Life Leave - 3 days per annum
- Access to Sonder who provides human-powered medical, mental health and safety support through one easy-to-use app enabling you to get support whenever and wherever you need.
- Access to Corporate rates with BUPA Health Insurance
- Confidential coaching and counselling services supporting life, mind, body, relationships, work and family to assist you in taking charge of your own health and wellbeing

CFS Culture At CFS we are committed to creating a thriving workplace where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).

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