Bring your troubleshooting and customer service skills to a role where you’ll solve technology issues, support users and improve service delivery.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As a Service Centre Consultant, you’ll provide first-contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.

- Diagnose and resolve incidents and requests, escalating when needed and keeping users informed.
- Help users understand technology and self-service options.
- Maintain accurate records, support documentation and knowledge resources.
- Collaborate with technical teams, share knowledge and improve service quality.
- Follow governance, risk and compliance requirements, support audits and use resources responsibly.

About you: You’re a customer-focused problem solver who brings:
- Clear communication, strong customer service and a calm approach under pressure.
- End-user support and troubleshooting skills across hardware, software, Microsoft Windows, Office and Microsoft 365 collaboration tools.
- An understanding of incident management, request fulfilment and escalation, with accurate record keeping and strong prioritisation skills.
- Initiative, teamwork and a willingness to learn, adapt and improve services.

Why join RACQ? RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably.

We’re evolving with smarter,



more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive.

Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

- Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.

- Exclusive employee discounts Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.

- Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

- Flexibility that works for real life Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do valuable stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

📌 Service Centre Consultant (Queensland)
🏢 Royal Automobile Club of Queensland (RACQ)
📍 Queensland