This is an exciting and unique opportunity to make a difference in the lives of families and children in the Fairfield area and wider community by supporting parents to be empowered to give their children the best start in life.
POSITION TITLE: Service Navigator
DEPARTMENT: Fairfield Integrated Child and Family Hub, Integrated Care
OPERATIONAL BASE: Karitane Carramar – Fairfield Child and Family Hub, 138-150 The Horsley Drive, Carramar
AWARD: Health Education Officer
STATUS: Part-time, 24 hours per week (0.6 FTE) until October 2027 with the possibility of extension.
VACCINATION CATEGORY: A - High Risk (including influenza Vaccinations)
RESPONSIBLE TO: Responsible to Program Lead System Navigator – Fairfield Integrated Child and Family Hub through to Integrated Care Manager.
ABOUT KARITANE
Established in 1923, Karitane is a dynamic and innovative not-for-profit health organisation and a registered charity, providing early parenting services. We support families with children from birth to 5 years of age, through building parenting capacity, enhancing parent-child relationships, and strengthening family’s connections with supports in their community. Our services are evidence-based and delivered by a caring and highly trained professional team of child and family health nurses, paediatricians, social workers, psychologists and psychiatrists offering complete holistic care.
OUR CARE
Karitane staff provide safe, effective, family-centred quality care consistent with the organisation’s mission, philosophy, values and standards of care, and adhere to the Professional Code of Conduct.
OUR VISION
Our impact will enable children to have the best start in life.
OUR PURPOSE
We are trusted early parenting experts, empowering families and children to be healthy, confident and resilient.
SUPPORTING OUR PEOPLE
Karitane is a family-friendly, flexible workplace with a strong culture of success that reflects our values of innovation, excellence, respect and collaboration. We are a passionate, dynamic and highly engaged team making a difference to families’ lives. We support each other and provide excellent career development opportunities. We offer a comprehensive well-being support package, Employee Assistant Program, FLARE reward & recognition program and Fitness Passport.
What we offer….
- Non-for-profit salary Packaging benefits to reduce your tax.
- 17.5% leave loading.
- 12% Superannuation.
- Fitness Passport.
- FLARE and an extensive Wellbeing hub.
- Employee Assistance Program (EAP) for staff and family members.
- Career Opportunities.
- Family-Friendly Accredited Workplace.
- Employee benefits and more…
Benefits of a Career at Karitane:-
- Family-friendly workplace.
- Professional development, support, and mentoring.
- Opportunity to salary package up to $16,050 tax-free (as a non-for-profit and registered charity).
- Accrued day off once a month for full time roles.
- Exciting career opportunities.
- Flexible work practices where possible.
- Meaningful work – that makes a difference.
Karitane has exceptional working conditions focused on providing a workplace that values Excellence, Respect, Collaboration and Innovation.
Please note: If you work in the NSW Public Health system and other Affiliated Health Organisations your accruals of leave and service can be transferred across to Karitane.
About You:
You will have exceptional skills in working with families with children 0-5 years and demonstrate an understanding of their unique circumstances. You are familiar with the needs of the Fairfield local area and are passionate about making an impact. You are empathic, a good communicator and can connect and engage with a variety of stakeholders, and families from different cultural backgrounds.
Purpose of the Role The Service Navigator will ensure that those families seeking support feel comfortable, understood and cared for. They will provide the space for people to navigate challenging questions and complex situations. The Service Navigator will ensure families are linked with services in a coordinated, stepped model of care that best meets their identified level of support need.
The Service Navigator will support parents to access services that improve family functioning, parent / child relationships, increase parental confidence and capacity, improve personal wellbeing, reduce parental stress, and improve connections with the community and services.
The Service
Navigator will play a pivotal role in fostering integration between service providers in health, NGOs and education and developing a more collaborative service ecosystem. They will act as a “way-finder” through connecting families to the right services and will have extensive knowledge about organisations and services in Fairfield and surrounding areas.
KEY SELECTION CRITERIA
1. Qualifications in social or health sciences, clinical or community services or equivalent.
2. Knowledge and understanding of issues affecting families in vulnerable circumstances and their children.
3. Demonstrated experience supporting families with children (0-5years), using a strengths-based and trauma informed approach in a navigator or case work capacity.
4.
Demonstrated experience working alongside Aboriginal and Torres Strait Islander families and families from diverse cultural backgrounds and their children (including families from refugee backgrounds).
5. Effective written and verbal communication skills (including computer skills); interpersonal, problem solving and conflict resolution skills.
6. Demonstrated ability to build service partnerships to facilitate access to services for children and families.
7. Demonstrated ability to work in an inter-disciplinary, multi-stakeholder team to facilitate access to services for children and families (including services provided through NSW Health)
8. Demonstrated experience in working with academics on research projects including directly engaging in client participation and recruitment
9. Current Drivers Licence
CONDITIONS OF EMPLOYMENT
TEMPORARY PART TIME EMPLOYMENT in accordance with The Named NSW (Non-Declared) Affiliated Health Organisations’ EBA / AGREEMENT / AWARD. Shift times and days may be varied according to the needs of the organisation. Karitane services are provided at a number of sites within the Sydney Metropolitan Area and across NSW. The majority of Karitane’s services close for approximately two weeks over the Christmas/New Year period, during which time employees are required to take leave.
Karitane supports a smoke free environment including grounds, buildings and vehicles.
Applicants will have a commitment to EEO & WHS, ethical practice and the principles of cultural diversity.
Relevant Police Check, Working with Children Check, Apprehended Violence Orders and prior employment checks, including relevant disciplinary proceedings, will be conducted on recommended applicants.
CHILD SAFETY STANDARDS:
“Karitane is committed to providing a safe, inclusive, and empowering environment for all children and young people. We are dedicated to upholding the Child Safe Standards, all staff share responsibility for maintaining a child safe culture”.
VACCINATIONS:
Category A workers are required to meet and maintain the vaccination criteria (as per the current NSW Health policy directive) including annual influenza vaccinations.
- NOTE - please read and understand NSW Health policy directive for more information - https://www1.health.nsw.gov.au/pds/Pages/doc.aspx?dn=PD2026_004
HOW TO APPLY
If you are interested in applying for this role, please upload a cover letter addressing the Selection Criteria and your current CV.
Please note: If your application does not address the criteria, your application will not be considered.
Access the Position Description through the application link or via:
Careers at Karitane | Join Our Team & Support Families
Your application can be submitted via this link: Careers/vacancies/job/view/42
Inquiries to
Anna-Marie Kanaan| Statewide Integrated Care Manager
[email protected] | 0476 128 928
Close date: COB Monday 23rd November 2026
📌 Service Navigator - Karitane (Australia)
🏢 NSW Health
📍 Australia