Service Manager | Newcastle Motor Group

About Us

Newcastle Motor Group is an award-winning, multi-franchise dealership committed to delivering high-quality vehicles and exceptional customer service.

Representing Isuzu UTE, Renault and KGM SsangYong, we cater to a diverse range of customer needs. As our business continues to grow, we are seeking an experienced and driven Service Manager to lead our Service Department at Newcastle West.

About the Role

As Service Manager, you will take ownership of the day-to-day operations and overall performance of our Service Department.

Leading a team of skilled technicians, service advisors, detailers and yard personnel, you will drive operational efficiency, deliver exceptional customer experiences and foster a positive, high-performing team culture.

This is an excellent opportunity for an experienced automotive leader who can balance people management, workshop performance and customer satisfaction.

Key Responsibilities

- Provide strategic leadership and direction to achieve business objectives and growth targets.

- Lead, mentor and develop the Service Department team, fostering a culture of accountability and engagement.

- Monitor workshop efficiency, productivity and operational KPIs.

- Oversee service and repair operations, ensuring quality workmanship and efficient workflow.

- Build and maintain strong customer relationships, acting as the escalation point for customer concerns and complaints.

- Identify opportunities to improve processes, performance and overall departmental profitability.

About You

We are looking for a confident and motivated leader with a strong automotive background and the ability to bring out the best in their team.

To be successful in this role, you will ideally have:

- Previous experience in an automotive management role, supported by sound mechanical knowledge.





- A proven track record of achieving operational targets and KPIs within the automotive industry.

- Strong leadership skills, with the ability to motivate, develop and manage a high-performing team.

- Excellent communication and interpersonal skills.

- A professional, customer-focused approach with strong problem-solving abilities.

- A current and valid driver's licence.

What's on Offer?

- Earn $130K–$150K Super Uncapped Commission: Rewarding remuneration with the chance to maximise your earnings.

- 9-Day Fortnight: Enjoy an excellent work-life balance with a shorter working week.

- Fully Maintained Company Vehicle: Including fuel.

- Family-Owned Business: Join a supportive business that genuinely values its people.

- Great Team Culture: Work alongside an established, award-winning team.

- Career Development: Opportunities to grow and progress within an expanding automotive group.

- Employee Discounts: Access exclusive employee offers and benefits.

Why Join Newcastle Motor Group?

At Newcastle Motor Group, we recognise that our people are the driving force behind our success. We are committed to creating an environment where our employees feel supported, valued and empowered to achieve their potential.

If you're an experienced automotive Service Manager ready to take ownership of a successful Service Department and make your mark, we'd love to hear from you!

To Apply

Apply today and take the next step in your career with a family-oriented business committed to excellence. Join the award-winning Newcastle Motor Group as a Service Manager where your leadership and expertise will drive the success of our team!

For more information regarding Newcastle Motor Group please visit newcastlemotorgroup.com.au

Newcastle Motor Group is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.

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