Love wellness? Love creating exceptional client experiences? Ready to be part of something special?

Merse Wellness Spa is looking for a warm, polished and customer-focused

Spa Receptionist to join our team in

Virginia.

As the first point of contact for our clients, you'll play an important role in creating the premium Merse experience from the moment they walk through the door. This is more than a traditional reception role - you'll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.

Perks & Benefits

FREE Fitness Cartel gym membership

Paid day off for your birthday - celebrate on us

Discounts across Merse Wellness Spa services

Discounts on Fitness Cartel apparel, supplements and café products

Ongoing training, development and career progression opportunities

Opportunity to grow with an expanding health, fitness and wellness brand

Supportive team environment within a premium wellness setting

About The Role

As part of our Front of House team, you'll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.

Your Day Will Include

Welcoming clients, managing check-ins, bookings and enquiries

Responding to phone, email and walk-in enquiries in a friendly and qualified manner

Building rapport with clients and creating a memorable experience at every interaction

Supporting sales by promoting memberships, treatments, services, packages and retail products

Processing payments and maintaining accurate client profiles and bookings

Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented

Managing linen, stock levels and general supplies





Completing opening and closing procedures

Supporting the wider Spa team wherever needed to deliver a seamless client journey

About You

We're looking for someone who genuinely enjoys working with people and has an interest in health, beauty and wellness .

You’ll Ideally Bring

Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment A warm, confident and engaging personality

Strong communication skills and the ability to quickly build rapport A genuine passion for delivering exceptional customer service

Confidence recommending and promoting products, services and memberships The ability to multitask and stay organised in a busy environment

High standards of personal presentation and professionalism A proactive attitude - you notice what needs doing and get stuck in

Confidence using computer systems and learning new technology

Australian working rights

Current First Aid & CPR certificates, or willingness to obtain them

Availability

Merse Wellness Spa operates

Mon-Fri 5.30am-9.30pm, Weekends 7am-7pm

, so we're looking for team members who have flexibility across our operating hours. As a casual role, shifts will be offered across a rotating roster including weekends , so weekend availability is essential.

About Merse Wellness Spa

Merse Wellness Spa brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.

We're building a team of passionate people who genuinely believe in health and wellness and love creating exceptional experiences for others.

No agencies please.

📌 Spa Reception | Virginia (Brisbane)
🏢 Merse Wellness
📍 Brisbane