About the role

Espresso Works is seeking an enthusiastic Parts Interpreter to join our thriving team. In this fast-paced, on-site warehouse role, you will drive sales targets and profit margins through excellent customer service, efficient administration, and growing product knowledge.

Key responsibilities

- Process sales transactions and enquiries in person, via phone, and email
- Pick, pack, and dispatch parts orders accurately for shipment
- Unpack incoming stock orders and organise parts inventory upon arrival
- Maintain regular communication with Operations Manager and Managing Director with global suppliers and overseas manufacturers to accurately forecast stock requirements and manage import lead times
- Supply and invoice parts for our Trade, Service, Workshop, and Road Technician teams
- Complete general administrative tasks within the parts department
- Assist with parts deliveries when necessary

About you

- Competent in basic computer operations, email, and digital workflows
- Ability to read and interpret technical manuals and schematics
- Exceptional customer service skills with the ability to build trust and relationships
- Robust attention to detail,



highly organised, and comfortable in a fast-paced environment
- Ability to work independently and collaborate seamlessly within a small team
- Well-groomed, professional presentation
- Valid driver's license and reliable transportation are mandatory
- Low to mid-level manual handling is required
- Prior experience or competence with Unleashed (inventory software) or ServiceM8 (job management) is highly regarded
- Prior experience with espresso machinery or coffee parts is a major plus but not required

About us We are a small, locally owned and operated family business and a leading national supplier of high-quality domestic and commercial espresso machines, grinders, spare parts, and accessories. We proudly service retail, wholesale, and reseller customers across the country.

Benefits

- Above-award salary and benefits
- Secure, friendly, and amiable family-business environment
- Comprehensive training in operating our parts systems and machine technical specs
- All the premium coffee you can drink at work

📌 Spare Parts Interpreter (O'Connor)
🏢 Espresso Works
📍 O'Connor