About us:

Australian Institute of Higher Education (AIH) https://aih.edu.au/ is a fast-growing Higher Education provider with campuses in Sydney and Melbourne. The institute empowers students to realise their potential through an educational experience that is practical, engaging, and relevant to their career goals.

We currently have an opportunity for an experienced Student Services Officer to join our team based in the heart of the Sydney CBD.

The ideal candidate should be a fast learner and a motivated team player who embraces change and advocates for continuous quality improvement with a "can do" attitude.

Key responsibilities of this role include:

- First point of contact for students, staff, and external stakeholders, front counter responsibility

- Tech-savvy and confident using a range of software systems and digital platforms. This includes troubleshooting common technical issues, assisting students and staff, and escalating more complex issues to the IT team when required.

- Assist with the organisation of student events, graduation, and orientation programs

- Provide administrative and student support services in relation to enrolments, course advice, data entry, student record keeping, etc.

- Respond to face-to-face,



telephone and email enquiries promptly and professionally, in adherence to standards and procedures

- Receipt of student fees and data entry as required

- Actively participate in the continuous improvement of the student experience

- Maintenance of student records and keep records up to date

- Provide quality customer service to students

- Other administrative support and other duties as required

Skills and experience:

- Experience in the education or customer services sector (Preferable)

- Demonstrated basic IT troubleshooting, computer literacy, including competencies in using Microsoft Word, Excel spreadsheets and student records software

- Excellent oral and written communication skills

- Excellent interpersonal skills ensuring quality service

- Adaptable to a changing work workplace and ability to work under pressure while maintaining high levels of attention to detail and accuracy

- Excellent time management skills, ability to prioritise and a willingness to be flexible in undertaking administrative duties

Only shortlisted candidates will be contacted. If this sounds like a role that suits you, we would love to hear from you. Please apply now!

📌 Student Services Officer (Sydney)
🏢 Australian Institute of Higher Education
📍 Sydney