Overview:

- ​​Full-time​, ​Continuing position​

- Salary Level HEW 5 + 17% Superannuation

- Hybrid ways of working with a Monday and Thursday in office plus other days as required

- Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​

About the role The Student Services Officer provides solutions-focused coaching and support to students enrolled in RMIT’s non-award courses. Working across phone, email and digital channels, this role helps students develop effective online study skills, triage inbound support requests, and participate in targeted outbound campaigns to drive course satisfaction, retention and successful completion. To be successful in this position, you will have:

- Strong communication skills, particularly over the telephone, with the ability to engage and support students in a friendly and professional manner.

- Relevant experience in customer service and/or student support environments, preferably in high-volume, multi-channel contexts.

- Demonstrated success in coaching or supporting others to achieve goals, develop skills or overcome challenges.

- Demonstrated ability and willingness to thrive in a dynamic and evolving online education workplace.

- Proven ability to manage a high volume of queries across multiple channels and diverse student cohorts while maintaining attention to detail and service quality.

- Excellent interpersonal and communication skills and a solution-focused approach to resolving student issues.

- Demonstrated ability to work effectively within a team and across the wider business to resolve issues and achieve shared goals.

Highly desirable:
- Experience working in a tertiary education, vocational training or professional learning environment.

- Familiarity with online learning platforms, digital tools and adult learner engagement strategies.





A requirement of this role is to be in office on Monday and Thursday plus additional days as required. Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the ​Portfolio​

The next evolution in vocational education at RMIT will need to meet people where they are and take them where they want to go. RMIT’s College of Vocational Education will be ready for the challenge, guided by the EVOLVE@RMIT Roadmap.

EVOLVE sets a bold agenda and reflects our ambition to lead in industry-connected, learner-centred education to deliver real-world impact. The EVOLVE Roadmap will contribute to the overarching vision of RMIT’s Knowledge With Action Strategy and will support collaboration with stakeholders across colleges and portfolios while also maintaining a distinct VE focus to ensure we can shape the university’s future as a connected and future-facing vocational institution.

Our five Roadmap actions are:

- Offer transformative education experiences to all students
- Connect across RMIT and industry for applied research
- Respond at pace and scale to industry, government and communities
- Grow our impact as the leading multi-sector provider in our region
- Invest in our people and organisational enablers to support our success To Apply

Please submit your CV and cover letter addressing ​your suitability​ for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position,



please see the Position Description hyperlinked below or contact Mykayla in Talent Acquisition via [email protected]

Position Description – Student Services Officer

Applications Close:

9 Nov 2026 11.59 pmRMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks.

Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

📌 Student Services Officer (Melbourne)
🏢 Rmit University
📍 Melbourne