About COSupports

COSupports is a growing NDIS provider specialising in Support Coordination and Specialist Support Coordination. We are committed to high-quality, person-centred services that make a meaningful difference in the lives of people with disability. Our focus is specifically on Support Coordination. We value professional judgement, strong advocacy, collaboration and meaningful outcomes.

Position Purpose The purpose of this position is to support NDIS participants to understand and implement their NDIS plans, connect with appropriate services and supports, and build their capacity to independently navigate the NDIS. The role promotes participant choice and control, strengthens support networks and coordinates services to achieve individual goals.

About the Role

You will manage an allocated caseload of NDIS participants. Depending on experience, the role may include Level 2 Support Coordination and Level 3 Specialist Support Coordination.

- Independently manage an allocated caseload of NDIS participants.
- Implement NDIS plans and monitor funding utilisation.
- Identify, research and engage suitable service providers.
- Coordinate multidisciplinary teams and stakeholder meetings.
- Prepare NDIS reports, review requests and supporting documentation.
- Respond to complex situations, service gaps and changes in circumstances.
- Identify and respond to risks and safeguarding concerns.
- Maintain accurate and timely case notes and participant records.
- Communicate professionally with participants, families, providers and the NDIA.

About You – Essential Requirements

- At least 12 months’ direct experience as an NDIS Support Coordinator.
- Sound understanding of NDIS funding, plan implementation, reviews and processes.
- Demonstrated ability to independently manage a participant caseload.
- Experience preparing reports, coordinating services and communicating with the NDIA.
- Robust written communication, documentation and time-management skills.




- Ability to work independently in a remote environment.
- Current NDIS Worker Screening Check and other relevant clearances.

Minimum Capabilities & Competencies

- Applicants must demonstrate the following capabilities, aligned with the NDIS Workforce Capability Framework and the requirements of this position:
- Uphold participant rights, informed consent, supported decision-making, choice and control.
- Understand NDIS plans, funding arrangements, plan implementation, budgets and review processes.
- Research and coordinate suitable supports, engage providers and resolve service-access barriers.
- Communicate clearly and respectfully with participants and their chosen support networks, adapting communication to individual needs.
- Identify, document and escalate safeguarding concerns, risks and incidents in accordance with relevant procedures.
- Produce accurate case notes, reports, review requests and professional correspondence.
- Manage competing priorities independently, exercise sound skilled judgement and maintain appropriate boundaries and confidentiality.
- Build participant capacity to understand, direct and coordinate their supports.

Additional Capabilities – Specialist Support Coordination

- Applicants seeking a Specialist Support Coordination role must also demonstrate experience coordinating supports for participants with high and complex needs, including:
- Navigating complex service systems, coordinating multidisciplinary responses and resolving significant barriers to plan implementation.




- Developing and coordinating responses to crises, complex risks and changing support environments, within the scope of the role. Highly Regarded
- Experience delivering Specialist Support Coordination.
- Experience with complex support needs, psychosocial disability or safeguarding matters.
- Relevant qualifications in disability, social work, psychology, community services or related discipline.
- Experience coordinating multidisciplinary supports and mainstream services.

What We Offer

- Predominantly remote work with flexibility in working arrangements.
- Permanent part-time or full-time opportunities.
- Indicative remuneration of $40.49–$55.85 per hour, plus superannuation, depending on qualifications, experience and role responsibilities.
- Opportunity to earn performance-based commission.
- Equipment allowance, software and resources for the role.
- Regular supervision, guidance and professional development.
- Administrative support to assist with day-to-day operations.

Occasional face-to-face participant or stakeholder meetings may be required within a reasonable distance of your location.

Recruitment Process

Applicants should be prepared to demonstrate practical Support Coordination knowledge through interview scenarios covering NDIS plan implementation and everyday coordination responsibilities. Reference checks with a recent employer will form part of the recruitment process.

How to Apply

Please complete your application through Indeed and submit your resume and a brief cover letter outlining your Support Coordination experience, including whether you have worked in Level 2, Level 3, or both.

Alternatively, you can email your application to [email protected].

Pay: $80,000.00 – $107,000.00 per year

Benefits

- Referral program
- Work from home

Work Authorisation:
- Australia (Required)

Location:
- Greater Sydney NSW (Preferred)

Work Location: Remote

📌 Support Coordinator / Specialist Support Coordinator (Sydney)
🏢 COSupports
📍 Sydney